{"id":967347,"url":"https://alion.io/job/kerv-junior-network-security-support-engineer","title":"Junior Network Security Support Engineer","company":{"id":172293,"name":"Kerv","domain":"kerv.com","url":"https://alion.io/company/kerv","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Security","role_family":"Security","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":114000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":309},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-16T11:54:24Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-04T01:00:56Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Start: Immediately\nLocation: London HQ (Liverpool St.)\nHybrid Working: (2-3 days in the office)\nSalary: Competitive + Overtime & Benefits\nAbout Kerv Connected Cloud\nYou’ll be part of the Network Security/Service Desk Operations team at Kerv Connected Cloud. \nThe Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next. \nAll About You\nWe’re looking for a Level-1 Triage Network & Security Engineer to join our Service Desk Operations Team. This is an excellent opportunity for someone early in their career to gain hands-on experience across a range of technologies including Routing, SD-WAN, Firewalls, and Internet connectivity.\nThis is a hybrid role with 2 days in our London Office, occasional travel to Kerv sites may be required. We’re looking for someone who is customer-focused, professional, proactive, and self-motivated.\nAs a Level-1 Engineer, you’ll be the first point of contact for incoming support tickets, triaging incidents and escalating to the relevant technical teams. You’ll work closely with colleagues, customers, and third-party providers to maintain service excellence.\nYour Part to Play\n Triage incoming service tickets related to network and security infrastructure\n Provide first-line support for incidents and service requests\n Escalate issues to the appropriate technical teams according to SLAs\n Communicate professionally with customers and third-party Internet Service Providers\n Contribute to implementation plans for change requests\n Create and maintain accurate and high-quality technical documentation\n Work flexible shifts as required to meet customer needs\nDesired Technical Knowledge\n Basic understanding of networking concepts (Routing, Switching, TCP/IP, DNS, DHCP)\n Exposure to SD-WAN technologies\n Familiarity with Firewall policies, IPS/IDS, Web Filtering\n Routing protocols such as OSPF, BGP, MPLS\n Layer 2/3 Switching\n DDI technologies (DNS/DHCP/IP Address Management)\n Monitoring tools using SNMP or API integrations\n ITSM/ticketing platforms (ServiceNow)\n Basic familiarity with vendors such as:\nHP Aruba / SilverPeak\nArista / VeloCloud\nJuniper Mist\nFortinet\nInfoblox\nCisco Meraki\nLogicMonitor\nNote: Vendor training will be provided to close any gaps.\nSkills & Attributes\n Methodical and structured approach to troubleshooting\n Ability to write clear and concise technical documentation\n Excellent written and verbal communication skills\n Strong time management and task prioritisation\n Passion for delivering excellent customer service\n Willingness to learn and grow in a fast-paced environment\nWhat We Offer\n Private medical insurance\n Pension scheme\n 25 days annual leave\n Training and development opportunities\n Employee Assistance Programme\n Sick Pay and life assurance\n Supportive team culture focused on innovation and career growth\nYou will live the Kerv values…\nThink Customer First\nTeam is everything\nSpread good vibes\nBuild future\nDo the right thing\nAt Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.","description_format":"text","description_chars":3677,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Managed Network Services","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-16T15:32:58Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.759,"p_room":0.9,"age_days":16,"expected_fill_days":24,"reasons":["conf:12","velocity","win:mid","comp:junior"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kerv-junior-network-security-support-engineer","json_url":"https://alion.io/job/kerv-junior-network-security-support-engineer.json","meta":{"generated_at":"2026-10-04T02:17:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3259,"day_limit":5000,"remaining_today":1741,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}