{"id":3503705,"url":"https://alion.io/job/kerzner-international-front-desk-agent","title":"Front Desk Agent","company":{"id":2642480,"name":"Kerzner International","domain":"kerzner.com","url":"https://alion.io/company/kerzner","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T01:14:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Front Desk Agent\n(21499)\nAt One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.\nSet in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion\nJob Summary\nThe Front Desk Agent is responsible for all systems and procedures connected with Front Desk - Check in, Check Out, Resort Information, Cashiering, Luggage Handling, and other related Front Office duties. You will at all times project an image of courteousness and hospitality whilst dealing with guests and fellow colleagues. In addition, to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure the highest levels of personalized attention and standards of service. The Front Desk Agent operates under the general direction of the Front Desk Manager, and within the limits of established hotel policies and procedures.\nKey Duties and Responsibilities Development\nCarries out any assigned task with honesty, transparency, and integrity\nMaintain polite and professional interpersonal relationship with both colleagues and guests\nDemonstrate ability to communicate effectively\nEnsure interdepartmental communication to provide a top-notch service and recognition, always announcing to the respective outlets the guests’ whereabouts\nDevelop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues\nConduct and participate in team meetings and induction of new employees\nAttend all pre-shift briefings under the supervision of a departmental leader.\nActively participate in the workflow sequence and complete allocated tasks accurately\n\nProduct\nAct as the One&Only brand Ambassador always.\nAdhere of company ethics & antibribery policies\nUnderstand, instill, and live the Company Philosophy\nEnsure compliance with all brand standards, OO markers, quality standards, and SOP.\nEnsure strict adherence to company processes when dealing with cashiering functions, while maintaining the highest level of guest satisfaction.\nAlways maintains workplace discipline in accordance with company philosophy, policies, and procedures\nDemonstrate an ability to maintain confidentiality and privacy\nOperations\nAble to drive and support revenue generation by following the upselling program that is available.\nBe diligent in keeping the PMS system accurate and relevant at all times.\nEnsure all processes and procedures are followed with guests’ arrival and departure.\nMust be able to update computer systems with relevant information obtained from guests.\nEnsure strict adherence to policy when taking payments for accommodation and incidentals.\nComplete refund process in accordance with hotel protocols.\nBe able to perform room moves and upgrades on the PMS System.\nLQA standards to become part of your daily routine.\nHandling foreign currency exchanges.\nPerform a comprehensive pit check, Credit Limit checks and all other financial processes daily to ensure full compliance.\nDealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage.\nAnswering questions about facilities in the hotel and the surrounding area\nDealing with complaints or problems and escalating to a Manager on Duty when necessary.\nBe able to communicate telephonically and to provide callers with requested information.\nRelay and route written and verbal messages\nHandle room reservation requests after office hours\nAssist with customer service enquiries\nEnsure the filing of customer bills - docket and correspondence management - Guest Pits\nAs required or requested by the leader on duty, assist with or accept other responsibilities in the office\nIs responsible for their own cash floats and cash handling\nAbility to effectively use the following operating systems: OPERA, ALICE, SAGA; ReviewPro - Guest Messaging Hub\nHave a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules\nHave a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed\nGain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities\nAlways keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction\nComply with the functions related or non-related to the position based in the operations needs and direct commands from leaders\nWear the uniform provided appropriately, following the grooming and uniforms standards set by the company\nPPE (Personal Protective Equipment) provided by the Resort must always be used\nHygiene & Safety measures dictated by both Local Government and the Resort shall be followed\nUse the communications tools as per the standard of communication established by the Resort\nPerforms all assigned duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position\nAdheres to all current and any additional organizational policies and standards\nAdhere to the tasks delegated by Supervisor / Manager\nSupport the Hosts were required\nSkills, Experience & Educational Requirements\nMinimum of 2 Years working experience at 5-star establishment\nDiploma / Degree in Hospitality / Travel & Tourism desirable\nFluent in English / Multi-lingual a plus.\nGood communication skills\nMust be computer literate\nProficiency on Microsoft office, Outlook and Opera is required\nExcellent Guest Relations skills\nCan do attitude\nMust be able to multi-task\nMust respect privacy and confidentiality\nMust have an understanding of health and safety protocols\nKnowledge and adherence to hotel’s policy and procedures\nOur brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.","description_format":"text","description_chars":7298,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T04:51:51Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.83,"p_room":0.9,"age_days":7,"expected_fill_days":13,"reasons":["conf:5","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/kerzner-international-front-desk-agent","json_url":"https://alion.io/job/kerzner-international-front-desk-agent.json","meta":{"generated_at":"2026-11-04T06:55:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10862,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2642480},"rest":"https://alion.io/mcp/rest/get_company?id=2642480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkerzner-international-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkerzner-international-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkerzner-international-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kerzner-international-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkerzner-international-front-desk-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3503705}},{"tool":"search_jobs","arguments":{"company":"kerzner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3503705},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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