{"id":3503800,"url":"https://alion.io/job/kerzner-international-guest-experience-agent","title":"Guest Experience Agent","company":{"id":2642480,"name":"Kerzner International","domain":"kerzner.com","url":"https://alion.io/company/kerzner","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":15,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José del Cabo, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":24000,"period":"year","method":null,"sample_n":4786},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-12T18:09:57Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Guest Experience Agent\n(20757)\nAt One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.\nCradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.\nAbout the Job\nAs a Guest Experience Agent, you will be the key point of contact between our guests and all resort departments, ensuring thatseamlesscommunication and coordination of requests. You will manage phone calls, emails, and guest inquiries while overseeing the completion of all requests through systems such as ALICE, OPERA, SAGA, and SevenRooms/OpenTable.Yourrole is crucial in creating personalized guest experiences, from pre-arrival itineraries and reservations to in-stay requests, always upholding the One&Onlybrand standards and luxury service excellence.\nAbout You\nWe are looking for a highly professional, service-oriented individual with:\nFluent English (written and spoken)\n\nExcellent interpersonal and communication skills\n\nStrong organizational skills and ability to multitask under pressure\n\nKnowledge of luxury hospitality operations, including F&B, spa, activities, and guest services\n\nProficiencyin computer systems and Microsoft Office\n\nAttention to detail and a passion for delivering personalized guest experiences\n\nKey Responsibilities\nGuest Services & Operations\n\nServe as a liaison between guests and resort departments (FO, Hosts, restaurants, housekeeping, maintenance, spa, activities).\n\nHandle all guest requests via ALICE, OPERA, SAGA, phone, email, or radio, ensuring timelycompletion.\n\nProvide personalized recommendations for dining, activities, and experiences.\n\nCurate and send personalized itineraries according to guest preferences.\n\nManage lost & found, luggage issues, and third-party amenities.\n\nRespond promptly to guest calls, messages, and emails, ensuring follow-up and satisfaction.\n\nMaintain accurateguest profiles and preferences in SAGA.\n\nEnsure proper handling of emergencies and act as liaisonwith medical personnel if needed.\n\nTeam Development & Collaboration\n\nCommunicate effectively with colleagues and leaders to ensure smooth operations.\n\nParticipate in pre-shift briefings, team meetings, and new employee induction.\n\nPromote a collaborative team environment and act with integrity, professionalism, and discretion.\n\nBrand & Quality Standards\n\nAct as a One&Onlybrand ambassador at all times.\n\nUphold all company ethics, SOPs, and quality standards.\n\nMaintain professional appearance, hygiene, and adherence to PPE and safety regulations.\n\nContinuously strive to improve service quality and guest satisfaction.\n\nTechnical Skills & Systems\nProficient in ALICE, OPERA, SAGA, SevenRooms/OpenTable, GMH ReviewPro, and Microsoft Office.\n\nMaintain up-to-date knowledge of resort facilities, services, menus, schedules, and local attractions.\n\nEnsure effective communication with Connectivity Center and departments for accurateguest information.\n\nOur brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.","description_format":"text","description_chars":4155,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T04:51:51Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.64,"p_room":0.55,"age_days":23,"expected_fill_days":18,"reasons":["conf:6","velocity","win:tail","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/kerzner-international-guest-experience-agent","json_url":"https://alion.io/job/kerzner-international-guest-experience-agent.json","meta":{"generated_at":"2026-11-12T21:59:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46411,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2642480},"rest":"https://alion.io/mcp/rest/get_company?id=2642480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkerzner-international-guest-experience-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkerzner-international-guest-experience-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkerzner-international-guest-experience-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kerzner-international-guest-experience-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkerzner-international-guest-experience-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3503800}},{"tool":"search_jobs","arguments":{"company":"kerzner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3503800},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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