{"id":3503740,"url":"https://alion.io/job/kerzner-international-receptionist-concierge","title":"Receptionist-Concierge","company":{"id":2642480,"name":"Kerzner International","domain":"kerzner.com","url":"https://alion.io/company/kerzner","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":90,"open_postings":21,"ghost_share":0,"stale_share":0.619,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José del Cabo, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":25000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-24T02:00:00Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-11-14T22:29:36Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Receptionist-Concierge\n(20203)\nAt One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.\nCradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.\nAs a Reception Concierge at One&Only Palmilla, you are the first and last impression of our luxury resort. You will serve as the ambassador in our lobby, ensuring every guest experiences personalized service at the highest level. Your role is to anticipate guest needs, provide impeccable service, and create unforgettable moments by delivering the One&Only standard of excellence. From check-ins and check-outs to curated recommendations and luxury arrangements, you are key in making every stay extraordinary.\nAbout You:\nYou are a polished, professional, and proactive individual with a passion for delivering world-class service. You thrive in a luxury environment, enjoy engaging with guests from around the globe, and take pride in anticipating needs before they arise. Your attention to detail, positive attitude, and exceptional communication skills make you a trusted and confident presence at the heart of our resort experience.\nJob Summary:\nThe Reception-Concierges are ambassadors responsible for fulfilling any guest request directly or through the Butlers while upholding the highest standards of luxury service. You will provide expert knowledge about the hotel, dining, activities, local attractions, airlines, and more. Your role ensures that check-in and check-out processes are seamless and that every guest leaves with an exceptional memory of their stay.\nKey Duties and Responsibilities:\nMaintain impeccable presentation according to the grooming and uniform standards of One&Only Palmilla.\n\nStay fully informed on occupancy, check-ins, check-outs, in-house groups, and guest profiles to cover shifts effectively.\n\nReview and follow up on shift turnovers in Alice, ensuring all pending items are addressed.\n\nFoster a welcoming and positive environment for guests and colleagues.\n\nMaintain thorough knowledge of room categories, packages, promotions, and rates.\n\nAnswer phone calls with professional telephone etiquette and provide accurate information.\n\nManage lost & found items, shipping services, and guest billing questions according to One&Only standards.\n\nCommunicate proactively with all departments to ensure smooth operations.\n\nUpdate guest profiles and perform accurate check-ins and check-outs.\n\nCoordinate luxury transportation for guests, including airport transfers and private tours.\n\nHandle guest complaints professionally, ensuring swift resolution and follow-up.\n\nTake ownership of lost luggage cases and liaise effectively with guests and airlines.\n\nMonitor high balances and authorize payments when necessary.\n\nKeep workstations organized and maintain system efficiency, including emails, reservations, and confirmations.\n\nRespond to guest and travel agent emails within 24 hours.\n\nProvide guest amenities requested by third parties and print confirmations for restaurants, Spa, and activities.\n\nSpeak English fluently during working hours; additional languages are an asset.\n\nEnsure all equipment (printers, bank terminals, Salto, etc.) is functioning correctly.\n\nMaintain updated external directories, including airlines, consulates, embassies, flower shops, and car rentals.\n\nOperate PMS Opera system to manage reservations, modifications, and cancellations.\n\nPerform posting, auditing, No-Show charges, and update arrivals/departure lists.\n\nApply the JOY pillars consistently throughout the shift.\n\nAttend trainings punctually and actively participate.\n\nMaintain knowledge of restaurant menus and offerings.\n\nExhibit a genuine smile and positive attitude at all times.\nSkills, Experience & Educational Requirements\n1-2 Years Experience and Customer Service\n\nEnglish spoken\n\nProficient in MS Office and call center equipment/software programs\n\nOutstanding communication and interpersonal skills\n\nExcellent organizational skills\n\nLeadership skills with a problem-solving ability\n\nReliable and Result driven\n\nCommunication skills\n\nUse of ALICE and OPERA\n\nGoals focus oriented\n\nAbility to work under pressure\n\nOutspoken and organized\n\nOur brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.","description_format":"text","description_chars":5426,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T04:51:51Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.55,"age_days":21,"expected_fill_days":18,"reasons":["conf:6","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/kerzner-international-receptionist-concierge","json_url":"https://alion.io/job/kerzner-international-receptionist-concierge.json","meta":{"generated_at":"2026-11-15T04:05:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":64,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2642480},"rest":"https://alion.io/mcp/rest/get_company?id=2642480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkerzner-international-receptionist-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkerzner-international-receptionist-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkerzner-international-receptionist-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kerzner-international-receptionist-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkerzner-international-receptionist-concierge"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3503740}},{"tool":"search_jobs","arguments":{"company":"kerzner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3503740},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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