{"id":3503806,"url":"https://alion.io/job/kerzner-international-rooms-intern","title":"Rooms Intern","company":{"id":2642480,"name":"Kerzner International","domain":"kerzner.com","url":"https://alion.io/company/kerzner","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Big Sky, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":408},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T02:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-31T15:26:58Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Rooms Intern\n(21135)\nAt One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.\nAmidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.\nJob Summary\nRooms Interns will gain exposure to One&Only Moonlight Basin's diverse Rooms operations, with opportunities to experience the Connectivity (Concierge), Front Office, Host (Guest Services), and Housekeeping areas. These individuals will develop an understanding of the many facets of the guest experience, both operationally and administratively. Through this experience, Interns will gain a well-rounded perspective of luxury Rooms operations while contributing to the seamless delivery of a five-star guest experience.\nKey Duties & Responsibilities\nConnectivity (Concierge):\nMaintain a strong knowledge of resort services, the local area, and key experiences\nManage the guest experience from pre-arrival planning through departure by assisting with personalized itineraries and recommendations\nProvide thoughful recommendations for local attractions, dining spots, shopping sites, outdoor activities, and cultural experienced based on individual guest preferences\nAssist with Food & Beverage, Recreation, and Wellness reservations, including confirmations, modifications, and cancellations\nEnsure guest profiles are curated and communication across all appropriate departments across the resort\nFollow through on guest requests from initial inquiry through completion, ensuring a high level of service throughout the process\nFront Office:\nSupport the guest arrival and departure processes, including check-in and check-out procedures using the resort's Property Management System (PMS)\nSupport pre-arrival preparations by reviewing guest profiles, preferences, and requests to help deliver a personalized arrival experience\nEngage with guests with professionalism, polish, and genuine hospitality\nRespond promptly and thoughtfully to guest inquiries, request, and concerns, escalating issues appropriately when needed\nAssist with guest recovery efforts, learning how to address service concerns with empathy, discretion, and follow-through\nDevelop an understanding of room inventory management, rate structures, packages, and promotions, billing procedures, and folio management\nCollaborate with the Connectivity (Concierge), Host (Guest Services), and Housekeeping teams to communicate room updates, guest needs, and special requests\nHost (Guest Services):\nMaintain a strong understanding of resort amenities, services, offerings, and daily operations to confidently give guests accurate information\nEscort guests throughout the resort, including providing property orientations and luggage services\nFulfill guest requests by coordinating and delivering amenities and other-in room needs\nCoordinate guest transportation, parking, and other logistical arrangements\nRespond to guest concerns with urgency, partnering with appropriate departments to facilitate effective resolution\nAnticipate guest needs, identifying opportunities to offer personalized services that exceed expectations\nHousekeeping:\nParticipate in guest room and public area inspections, evaluating spaces against luxury cleanliness, presentation, and maintenance standards\nAssist with the preparation and organization of daily room assignment reports\nMonitor housekeeping supplies through inventory management\nCoordinate turndown services, special room setups, and amenity deliveries\nDevelop an understanding of housekeeping procedures, including room status updates, lost and found procedures, and guest laundry services\nOther:\nPerform additional responsibilities as assigned by the Assistant Manager, Housekeeping or other members of management\nSkills, Experience, & Educational Requirements\n\nMust be a current student or a recent graduate (within 2 years) of a university hospitality program\nMust be able to commit to a minimum 3-month (90-day) internship\nPrior working experience in hospitality is strongly preferred\nPassionate about hospitality, with an interest in developing a career within the luxury hospitality industry\nProfessional, polished, and positive guest-focused approach\nStrong communication and interpersonal skills\nWillingness to work flexible hours, including evenings, weekends, and holidays\nBenefits\nMedical Insurance: 80% Employer-Covered ( Full-Time, Year-Round Only )\nDental, Vision, and Life Insurance: 100% Employer-Covered ( Full-Time, Year-Round Only )\n401(k) Program Participation: 4% Employer Match ( Full-Time, Year-Round Only )\n25 Days of Paid Time Off ( Full-Time, Year-Round Only )\nSubsidized Colleague Housing\nWinter Season Pass Program: Ski Pass or Fitness Pass ( Subject to Availability )\nComplimentary Transportation\nComplimentary Meals on Shift\nOn-Property Discounts Across Food & Beverage, Wellness, and Retail\nTravel Discounts Across Kerzner Properties Worldwide\nPhysical Requirements\nThe ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to: \n\nRemaining in a stationary position for long periods \nStanding, walking, stooping, kneeling, and bending in an operational environment for extended periods\nFrequent bending, twisting, stooping, reaching, and pulling\nLifting and carrying of loads weighing up to 50 pounds\nWorking in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc. \nOur brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.","description_format":"text","description_chars":6825,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T04:51:51Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.629,"p_room":0.55,"age_days":12,"expected_fill_days":10,"reasons":["conf:4","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/kerzner-international-rooms-intern","json_url":"https://alion.io/job/kerzner-international-rooms-intern.json","meta":{"generated_at":"2026-10-31T18:19:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28574,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2642480},"rest":"https://alion.io/mcp/rest/get_company?id=2642480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkerzner-international-rooms-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkerzner-international-rooms-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkerzner-international-rooms-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kerzner-international-rooms-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkerzner-international-rooms-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3503806}},{"tool":"search_jobs","arguments":{"company":"kerzner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3503806},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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