{"id":3503733,"url":"https://alion.io/job/kerzner-international-supervisor-it","title":"Supervisor, IT","company":{"id":2642480,"name":"Kerzner International","domain":"kerzner.com","url":"https://alion.io/company/kerzner","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Big Sky, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-25T02:00:00Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-11-01T11:56:50Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Supervisor, IT\n(20491)\nAt One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.\nAmidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.\nJob Summary\nThe Team Leader, IT is responsible for overseeing the daily operations of the IT team, ensuring the availability, security, and performance of the resort's IT infrastuecture. This role supervises support activities, coordinates service delivery, provides advanced troubleshooting, and works closely with the Assistant Manager, IT and the Director, IT to maintain and improve IT assistance across the resort.\nKey Duties & Responsibilities\nProvide leadership, coaching, and mentoring to IT staff while fostering a collaborative, customer-focused workplace\nAssign work priorities, monitor workloads, and ensure outstanding service requests are resolved within established service levels\nOversee the daily performance, availability, and reliability of computer systems, network resources, and end-user technology\nSupport the integrity, security, and effectiveness of all information systems through established systems management practices \nAnalyze technical issues, perform diagnostics, and resolve complex hardware, software, and network problems while providing escalation support to the team \nReview recurring issues and implement process improvements to enhance system reliability \nInstall, configure, maintain, and perform minor repairs to computer hardware, software, peripheral equipment, and mobile devices\nCoordinate the setup of equipment for employees, ensuring proper installation of hardware, operating systems, software, network connectivity, and peripheral devices \nEnsure IT assets are properly maintained, secured, inventoried, and utilized in accordance with company policies \nMaintain accurate records of support requests, system changes, installations, maintenance activities, and corrective actions \nEvaluate hardware and software solutions and recommend upgrades or improvements that support business objectives \nCollaborate with department leaders and end users to identify technology requirements and recommend system enhancements or modifications\nParticipate in planning, implementing, and supervising IT projects, system upgrades, and technology initiatives \nEnsure compliance with company policies, cybersecurity standards, and data protection requirements\nDevelop, maintain, and deliver user training, technical documentation, and standard operating procedures (SOPs) \nCoordinate vendor support for hardware repairs, warranty services, and software issues, ensuring timely resolution \nParticipate in departmental meetings, conduct team briefings, and communicate operational updates and priorities \nProvide after-hours and on-call support as required\nPerform additional responsibilities, as assigned by the Assistant Manager, IT\nSkills, Experience, & Educational Requirements\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience)\nMinimum of 3-5 years of progressive IT support experience, including previous supervisory responsibilities preferred\nPrevious experience within a hospitality environment preferred\nExcellent communication, interpersonal, and customer service skills\nStrong organizational, analytical, and problem-solving abilities\nAbility to prioritize multiple tasks, manage competing deadlines, and perform effectively in a fast-paced environment\nAbility to maintain confidentiality\nFlexible schedule with the willingness to work evenings, weekends, holidays, and participate in an on-call rotation as operational needs require\nBenefits\nMedical insurance - 80% of premium paid by employer\nHealth Savings Account with $50 employer contribution per pay period\nDental, vision & life insurance - 100% of premium paid by employer\n5 weeks of PTO (Paid Time Off)\n8 paid holidays\nComplimentary transportation to/from resort\nComplimentary meal per shift\nSubsidized housing based on availability\nOn-Property discounts across F&B, Retail, and Wellness\nColleague discounts to Kerzner Properties worldwide ($100 or $200 per night)\nWinter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership\nPhysical Requirements\nThe ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:\nConstantly operating a computer and other office productivity machinery \nStanding, walking, stooping, kneeling, and bending in an operational environment for extended periods \nFrequent bending, twisting, stooping, reaching, and pulling\nLifting and carrying of loads weighing up to 50 pounds\nWorking in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc. \nOur brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.","description_format":"text","description_chars":6257,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Gym membership","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T04:51:51Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.838,"p_room":0.75,"age_days":7,"expected_fill_days":10,"reasons":["conf:5","velocity","win:late","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/kerzner-international-supervisor-it","json_url":"https://alion.io/job/kerzner-international-supervisor-it.json","meta":{"generated_at":"2026-11-01T14:32:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22294,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2642480},"rest":"https://alion.io/mcp/rest/get_company?id=2642480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkerzner-international-supervisor-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkerzner-international-supervisor-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkerzner-international-supervisor-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kerzner-international-supervisor-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkerzner-international-supervisor-it"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3503733}},{"tool":"search_jobs","arguments":{"company":"kerzner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3503733},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}