{"id":3503708,"url":"https://alion.io/job/kerzner-international-supervisor","title":"Supervisor","company":{"id":2642480,"name":"Kerzner International","domain":"kerzner.com","url":"https://alion.io/company/kerzner","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T01:14:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Supervisor\n(21602)\nAt One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.\nSet in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion\nJob Summary\nUnder the general direction of the Executive Housekeeper and the Senior/Junior Assistant Housekeepers, and within the limits of the hotel’s policies and procedures manage the entire Rooms and common area cleaning function. This includes the service vision and concepts, oversees and directs all aspects of overall Housekeeping cleaning operations which includes guest rooms, public areas, laundry and back of house areas. This post requires the employee to work shifts which will vary according to operational demand.\nKey Duties and Responsibilities\nHOUSEKEEPING OPERATIONS\nTo ensure the Market Metrix scores and One&Only standards are maintained on an on-going basis in order to ensure an annual average score in excess of 95%.\nInspect guest rooms and public areas on a regular basis to ensure that the furnishing facilities and equipment are clean and in good repair and make recommendations for the upkeep of the same.\nTo ensure The Contract Cleaning Company fulfill their obligations as described in the agreement between The Contract Cleaning Company and the One&Only Cape Town.\nTo ensure that The One&Only fulfill their obligations as described in the agreement between The Contract Cleaning Company and the One&Only.\nAssist in monthly stock takes for all linen, operating supplies, operating equipment and amenities.\nEnsure the room attendants adhere to set out policies and procedures of The One&Only Cape Town..\nEnsure the room attendants are trained rior to performing their general duties.\nTo ensure all arrival rooms are serviced before 14:00 and all occupied rooms are cleaned before 14:30.\nTo ensure all bedrooms are turned down before 21:00.\nTo ensure all bedrooms are checked according to set checklists for day time servicing.\nTo ensure all Very Important Guest rooms are double checked and handed over to the Senior Assistant Housekeeper.\nTo ensure Very Important Guest rooms are cleaned and checked in priority by supervisors.\nTo ensure all room status are called through to the Coordinators.\nDrives continuous improvement and builds support for changes.\nControl housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures.\nEnsure that all floral arrangements and decorations in rooms are of a very good standard.\nTo ensure all maintenance issues are reported to the Maintenance department in good time.\nTo ensure that any loses or damages to furniture and fittings or equipment are reported to the Executive Housekeeper/ Rooms Manager immediately.\nTo ensure that any guest complaint is reported to all HOD’s concerned and ensure that the Resort Manager and the Rooms Manager is informed immediately according to the gravity of the situation.\nTo ensure that changes in the Housekeeping function are adhered to as directed by the Executive Housekeeper and the Rooms Manager.\nPlan schedules for Special Cleaning (spring cleaning, windows, high windows, marble, sandstone areas, basement parking, and carpets etc.)\n\nHOUSEKEEPING PERSONNEL\nAssists with co-ordination and preparation of staff rosters and leave schedule to ensure adequate coverage in all housekeeping areas according to occupancy.\nTo ensure the maximization of the cleaning staff performance through the establishment of the Standard Operating criteria\nTo identify training needs, especially room attendants, assist in the development of formal and informal training plans and implement training sessions on an on-going basis.\nTo ensure than on-the-job training is done and recorded and maintained on an weekly basis.\nTo maintain appropriate standards of conduct, uniform and appearance of housekeeping employees.\nTo ensure that all staff matters relating to misconduct or incapacity are dealt with timeously and that the appropriate disciplinary action is taken if necessary.\nHOUSEKEEPING ADMINISTRATION & FINANCE\nTo prepare and produce all necessary project reports, as requested by the Executive Housekeeper, Senior Assistant Housekeeper.\nTo ensure that administrative duties are completed correctly and submitted Daily, weekly and Monthly.\nEnsure with the store-keeper that we are keeping enough par stock of operating supplies such as bathroom amenities, umbrellas, small guest rooms’ furniture, fixtures and equipment, printing and stationary.\nINTERPERSONAL RELATIONSHIPS\nThe requirements of this key result area will have been satisfactorily performed when:-\nSubordinates and other members of staff are dealt with in a polite and helpful manner at all times.\nEmployee differences or disputes are settled quietly, away from other employees and guests.\nEssential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.\nManagement is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.\nInstructions from management are treated constructively and acted upon.\nGUEST SATISFACTION\nTake initiative and make recommendations to continuously improve Guest Satisfaction.\nInvestigate thoroughly any negative guest comments or complaints and implement necessary action to remediate.\nFurthermore, to ensure that you are familiar with the prescribed One&Only minimum standards and that subordinate staff are trained and monitored in their performance regarding these standards. These will include, but not be limited to, the prescribed standards relating to:\nGuest room conditions\nGuest room amenities and gifts\nGuest room service\nTurndown service\nLaundry and valet service\nHousekeeping and maintenance requests\n\nGENERAL AND OTHER DUTIES\nThe above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The Job Description may be subject to review from time to time.\nThe employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.\nThe employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.\nThe employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.\nThe employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.\nThe employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.\nThe employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.\nTo be flexible within your job and to be able to fulfill any other duties that you may be asked to perform\n\nOur brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. 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