{"id":4226746,"url":"https://alion.io/job/kettler-concierge","title":"Concierge","company":{"id":2866895,"name":"KETTLER","domain":"kettler.com","url":"https://alion.io/company/kettler-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyattsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T08:20:45Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T08:20:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nKETTLER currently has an opening for a Concierge at Sovren, located in Hyattsville, MD.\nThe Concierge, under the direction of the Community Manager and Concierge Lead, is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests.\nCompensation: $21.50/hour\nWe offer a robust Benefits Package including, but not limited to:\nPaid Time Off\nHealth, Dental, Vision insurance; Life Insurance; Prescription coverage\nTax-Advantaged Spending Accounts (HSA or FSA)\n401(k) retirement plan with company match\nResponsibilities\nManage administrative requests from residents\nDistribute packages and sign for deliveries\nRecord resident service requests and ensure timely follow-up\nAssist team members with administrative or office needs such as assembling move-in packets and lease packets, etc.\nIssue guest parking passes and notify Community Manager of any unauthorized vehicles\nMaintain schedule for party room, media room, or any other events and amenities\nReceive and distribute office mail\nAudit and reconcile KeyTrak daily and weekly\nAssuring all service request follow up is completed within 24 hours\nComplete all other tasks as assigned by the Property Manager\nCustomer Service\nServe as the primary point of contact for the property, greeting all customers, residents, and guests\nEnsure that all guests/customers are let into the building within a timely manner and directed appropriately\nAssist residents with directions, community information and services as well as information regarding the surrounding neighborhood\nAnswer primary property phone line and deliver messages to the appropriate recipient\nEnsure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness\nAdvise Community Manager or appropriate team member of conditions in the community affecting the resident’s safety, reporting any residential dissatisfaction\nMaintain professional dress and conduct at all times\nQualifications\nHigh school diploma or equivalent\n1-2 years customer service or sales experience\nAvailability to work during designated shift every day of the year, including all holidays but excluding vacation and sick hours\nExcellent computer and telephone skills\nKnowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier\nExcellent 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