Senior Executive

Job Title: Senior Operations Executive

Department: Operations / Supply Chain

Work Timing: Shift-based, between 8:00 AM to 11:00 PM

Reporting To: Senior Program Manager - Operations

Role Summary:

We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks.

Key Responsibilities:

• Fresh Order Fulfilment
  • Coordinate with vendors for fresh medicine orders.
  • Track medicine availability, dispatch status, and delivery timelines.
  • Ensure customer promise timelines are monitored and followed.
• Renewal & Retention Support
  • Follow up for refill reminders and pending renewals.
  • Coordinate payment follow-ups with customers/internal teams.
  • Ensure renewals are closed on time.
• Welcome Kit & Inventory Coordination
  • Track welcome kit inventory.
  • Coordinate dispatch of welcome kits after enrollment.
  • Maintain kit dispatch records and stock updates.
• Payment & Vendor Coordination
  • Track customer payments and vendor payment requirements.
  • Follow up for UTR/payment confirmation wherever needed.
  • Support timely vendor payment closure.
• Escalation Handling
  • Track delayed deliveries and open customer escalations.
  • Coordinate with vendors, delivery partners, and internal teams for resolution.
  • Update stakeholders on delay reasons and closure timelines.
• MIS & Tracking
  • Maintain daily trackers and dashboards.
  • Ensure data hygiene and timely updates.
  • Share daily status of open, closed, delayed, and escalated cases.

Required Skills:

• Good communication and follow-up skills.
• Basic Excel / Google Sheet knowledge.
• Ability to coordinate with vendors and internal teams.
• Strong ownership of open tasks.
• Comfortable working in shift-based operations.
• Ability to manage escalations calmly and professionally.

Preferred Experience:

• 1-3 years of experience in operations, fulfilment, customer support, logistics, vendor coordination, or healthcare operations.
• Experience in medicine delivery, e-commerce, supply chain, or customer operations will be preferred.