{"id":2441563,"url":"https://alion.io/job/ketto-org-senior-executive","title":"Senior Executive","company":{"id":39806,"name":"Ketto.org","domain":"ketto.org","url":"https://alion.io/company/ketto-org","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":400000,"max":600000,"currency":"INR","period":"year","gross":null,"usd_annual":6340},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-11T11:42:38Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-10-22T12:48:36Z","board_verified":true,"closed_at":null,"days_open":133,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":132},"description":"Job Title: Senior Operations Executive\nDepartment: Operations / Supply Chain\nWork Timing: Shift-based, between 8:00 AM to 11:00 PM\nReporting To: Senior Program Manager - Operations\nRole Summary:\nWe are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks.\nKey Responsibilities:\nFresh Order FulfilmentCoordinate with vendors for fresh medicine orders.\nTrack medicine availability, dispatch status, and delivery timelines.\nEnsure customer promise timelines are monitored and followed.\n\nRenewal & Retention SupportFollow up for refill reminders and pending renewals.\nCoordinate payment follow-ups with customers/internal teams.\nEnsure renewals are closed on time.\n\nWelcome Kit & Inventory CoordinationTrack welcome kit inventory.\nCoordinate dispatch of welcome kits after enrollment.\nMaintain kit dispatch records and stock updates.\n\nPayment & Vendor CoordinationTrack customer payments and vendor payment requirements.\nFollow up for UTR/payment confirmation wherever needed.\nSupport timely vendor payment closure.\n\nEscalation HandlingTrack delayed deliveries and open customer escalations.\nCoordinate with vendors, delivery partners, and internal teams for resolution.\nUpdate stakeholders on delay reasons and closure timelines.\n\nMIS & TrackingMaintain daily trackers and dashboards.\nEnsure data hygiene and timely updates.\nShare daily status of open, closed, delayed, and escalated cases.\n\nRequired Skills:\nGood communication and follow-up skills.\nBasic Excel / Google Sheet knowledge.\nAbility to coordinate with vendors and internal teams.\nStrong ownership of open tasks.\nComfortable working in shift-based operations.\nAbility to manage escalations calmly and professionally.\nPreferred Experience:\n1-3 years of experience in operations, fulfilment, customer support, logistics, vendor coordination, or healthcare operations.\nExperience in medicine delivery, e-commerce, supply chain, or customer operations will be preferred.","description_format":"text","description_chars":2227,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Crowdfunding & P2P Lending"],"lifecycle":[{"event":"open","at":"2026-10-13T12:13:04Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.374,"p_room":0.28,"age_days":132,"expected_fill_days":35,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":6340,"is_top_pay":false},"html_url":"https://alion.io/job/ketto-org-senior-executive","json_url":"https://alion.io/job/ketto-org-senior-executive.json","meta":{"generated_at":"2026-10-22T14:58:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14427,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":39806},"rest":"https://alion.io/mcp/rest/get_company?id=39806"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fketto-org-senior-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fketto-org-senior-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fketto-org-senior-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ketto-org-senior-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fketto-org-senior-executive"}]}