{"id":1716347,"url":"https://alion.io/job/key-com-employee-relations-consultant","title":"Employee Relations Consultant","company":{"id":450627,"name":"KeyBank","domain":"key.com","url":"https://alion.io/company/key-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57000,"max":87000,"currency":"USD","period":"year","gross":null,"usd_annual":87000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T18:43:07Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T22:49:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Location:\n4900 Tiedeman Road, Brooklyn OhioThe Employee Relations (ER) Consultant is an individual contributor role reporting to the ER Solutions Team Manager. This role provides consultation and support to employees and managers across the organization on standard to moderately complex Employee Relations matters by interpreting policy, assessing risk, documenting consultation, and identifying matters requiring escalation due to complexity, sensitivity, potential policy violation, investigation need, legal/compliance concern, or need for more in-depth ER review.\nEssential Functions\nProvide guidance, coaching, advice, and consultation to managers and employees regarding standard to moderately complex Employee Relations matters by interpreting and applying policy, supporting business objectives, mitigating risk, strengthening manager effectiveness, and facilitating employee engagement.\n\nServe as an ER consultation resource within the ER Solutions Team by triaging Employee Relations inquiries and determining appropriate next steps, including consultation, documentation, referral, or escalation to the Senior Lead Employee Relations Consultant, ER leadership, HR Business Partners, Legal, Compliance, or other subject matter experts, as appropriate.\n\nCreate documentation for consultation provided and employment actions taken in a centralized case system in a thorough, timely, and accurate manner.\n\nProvide timely, professional, and responsive support to employees and managers in alignment with established service expectations.\n\nReview and provide feedback on employment-related documents, including Performance Improvement Plans, termination documentation, and manager correspondence; escalate high-risk, sensitive, investigatory, or legally/compliance-sensitive documentation for additional review.\n\nMaintain confidentiality and exercise discretion when handling sensitive Employee Relations matters, employee information, and business-related concerns.\n\nIdentify Employee Relations issues or trends and escalate matters that may pose risk to Key due to complexity, sensitivity, potential policy violation, need for investigation, legal/compliance concern, or need for more in-depth ER consultation.\n\nRespond to unemployment insurance claim requests by gathering relevant data, preparing timely responses, and partnering with appropriate stakeholders to resolve related issues.\n\nPerform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice, including project participation and implementation or line of business policy review.\n\nComply with all Key policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.\n\nRequired Qualifications/Skills\nBachelor’s degree in Business Administration, Human Resources, Communications, Psychology, Sociology, or a related field preferred; equivalent experience may be considered. High school diploma or equivalent required.\n\n3+ years of Human Resources experience required; Employee Relations consultation experience preferred.\n\nDemonstrated knowledge of employment law, HR practices, Employee Relations principles, and the ability to analyze standard to moderately complex Employee Relations issues, assess risk, apply policy, and recommend appropriate courses of action in support of business objectives.\n\nExperience using HR case management systems, HR information systems, and Microsoft Office tools, including Teams, Word, Excel, Outlook, and related productivity tools.\n\nExcellent oral and written communication skills.\n\nDemonstrated ability to remain composed and professionally support employees and managers through sensitive, emotional, or escalated workplace concerns.\n\nAbility to prioritize work and meet deadlines.\n\nAdaptability: Works effectively in changing, ambiguous, or unstructured environments and adjusts to new situations and priorities.\n\nCollaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals.\n\nCritical Thinking: Evaluates information, assesses options, anticipates potential impact, and applies sound judgment to Employee Relations matters.\n\nEmotional Intelligence: Demonstrates self-awareness, composure, empathy, and sound judgment when supporting sensitive or challenging Employee Relations matters.\n\nProblem Solving: Examines issues from multiple perspectives, gathers relevant facts, identifies root causes, and recommends practical solutions.\n\nOral & Written Communication: Possesses the ability to adapt listening and facilitation style to others’ communication styles and uses various approaches appropriately and effectively.\n\nRisk Management: Identifies potential Employee Relations risk, applies appropriate resources and escalation paths, and supports consistent, compliant outcomes.\n\nBusiness Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations.\n\nAll KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.\n\nGeneral Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.\n\nOccasional travel to include overnight stay.\n\nPreferred Qualifications/Skills\nKnowledge of financial services industry\n\nEmployee Relations investigation experience\n\nExperience with accessing, analyzing, and communicating data driven insights for action\n\nAptitude for and interest in AI-enabled business process transformation\n\nExperiencing using Visier or similar People Analytics and Workforce Intelligence platform\n\nTravel\nOccasional travel to include overnight stay.\n\n Work Location Category\nHybrid (3+ days)\n\nCOMPENSATION AND BENEFITS\nThis position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.\nKey has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.\nJob Posting Expiration Date: 10/09/2026\n\nKeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .\n#LI-Hybrid","description_format":"text","description_chars":7374,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Commercial & Retail Banks","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-02T18:43:07Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.894,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":87000,"is_top_pay":false},"html_url":"https://alion.io/job/key-com-employee-relations-consultant","json_url":"https://alion.io/job/key-com-employee-relations-consultant.json","meta":{"generated_at":"2026-10-08T01:24:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2497,"day_limit":5000,"remaining_today":2503,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450627},"rest":"https://alion.io/mcp/rest/get_company?id=450627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkey-com-employee-relations-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkey-com-employee-relations-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkey-com-employee-relations-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/key-com-employee-relations-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkey-com-employee-relations-consultant"}]}