{"id":1673571,"url":"https://alion.io/job/key-com-lead-ai-engineer","title":"Lead AI Engineer","company":{"id":450627,"name":"KeyBank","domain":"key.com","url":"https://alion.io/company/key-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Columbus, United States","Charlotte, United States","Pittsburgh, United States","Albany, United States","Chicago, United States","Atlanta, United States","Buffalo, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":96000,"max":181000,"currency":"USD","period":"year","gross":null,"usd_annual":181000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"GCP","optional":false},{"name":"Gemini","optional":false},{"name":"Google GKE","optional":false},{"name":"Kubernetes","optional":false},{"name":"LangChain","optional":false},{"name":"LangGraph","optional":false},{"name":"Node JS","optional":false},{"name":"TypeScript","optional":false},{"name":"Agile","optional":true},{"name":"CI/CD","optional":true},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-10T22:48:00Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Location:\n4910 Tiedeman Road, Brooklyn OhioDepartment: Contact Center Technology\nExperience: 4+ years\nAbout the Role\nKeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences.\nUnlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives.\nThe Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.\nKey Responsibilities\nDesign and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks.\nLead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.\nBuild and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements.\nOwn end-to-end delivery of complex AI features, from concept and design through deployment and production support.\nApply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences.\nDevelop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies.\nCollaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.\nProvide technical mentorship and code review support while contributing directly to development efforts.\nEstablish engineering best practices for AI solution development, testing, deployment, and observability.\nApply SRE principles to ensure resiliency, scalability, monitoring, and production readiness.\nEnsure solutions comply with security and regulatory requirements (PII / PCI).\nRequired Skills & Qualifications\n4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role.\nStrong hands-on experience building and deploying AI-powered applications and services.\nStrong, hands-on experience with Node.js / TypeScript.\nProven experience designing and delivering cloud-native solutions on GCP.\nExperience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks.\nSolid understanding of microservices architecture, APIs, and distributed systems.\nHands-on Kubernetes experience, including GKE cluster setup and platform operations.\nExperience with IVR, voice bots, conversational AI, or contact center technologies.\nStrong collaboration skills across engineering, product, and operations teams.\nExcellent technical judgment, communication, and problem-solving skills.\nPreferred Qualifications\nExperience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).\nExperience developing AI agents, orchestration workflows, and multi-agent solutions.\nKnowledge of voice flows, call routing, containment, and agent escalation.\nExperience working in regulated or financial services environments.\nFamiliarity with CI/CD pipelines, containerization, and Infrastructure as Code.\nExperience working in Agile delivery models at enterprise scale.\nDemonstrated experience with Agentic \"Vibe Coding\" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows.\nThis position is NOT eligible for employment visa sponsorship for non-U.S. citizens.\nCOMPENSATION AND BENEFITS\nThis position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.\nKey has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.\nJob Posting Expiration Date: 11/27/2026\n\nKeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .\n#LI-Remote","description_format":"text","description_chars":5329,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Commercial & Retail Banks","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-02T07:33:54Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.816,"p_room":0.9,"age_days":18,"expected_fill_days":30,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":181000,"is_top_pay":false},"html_url":"https://alion.io/job/key-com-lead-ai-engineer","json_url":"https://alion.io/job/key-com-lead-ai-engineer.json","meta":{"generated_at":"2026-10-11T02:29:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4004,"day_limit":5000,"remaining_today":996,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450627},"rest":"https://alion.io/mcp/rest/get_company?id=450627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkey-com-lead-ai-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkey-com-lead-ai-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkey-com-lead-ai-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/key-com-lead-ai-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkey-com-lead-ai-engineer"}]}