{"id":4134722,"url":"https://alion.io/job/keybank-lead-teller","title":"Lead Teller","company":{"id":450627,"name":"KeyBank","domain":"key.com","url":"https://alion.io/company/key-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":49,"ghost_share":0,"stale_share":0.51,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Finance","role_family":"Finance","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albion, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T03:35:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Location:\n48 North Main Street - Albion, New York 14411Job Summary\nBe a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.\nEssential Functions\nEmbodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.\nAssumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.\nActs as a resource to identify and resolve more complex client servicing issues.\nListens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.\nAssists clients in achieving their financial goals and objectives through the use of financial wellness tools.\nAttends and participates in in-person morning huddles and end-of-day debriefs.\nFollows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.\nManages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.\nReviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.\nSupports the Branch Manager in onboarding and training new Tellers to the team.\nWork on Saturdays as directed by management\nStaff schedules are based on anticipated branch traffic and transaction volume to ensure sufficient coverage of client service needs. Timeliness and regular and predictable attendance are essential functions of this role. Staffing levels have a direct impact on client service and satisfaction. Schedules are set in advance, although teammates do have the opportunity consult with management if changes are necessary.\nTo the extent practical, teammate will schedule appointments outside working hours. If an appointment needs to be scheduled during working hours, teammate will provide their manager with as much advanced notice as possible to minimize disruption to the business.\nPerforms other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice\nComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.\n Education\nHigh School Diploma , GED, or equivalent business experience (required) \n Work Experience\nMinimum 3 years of Demonstrated superior client relationship skills (required) \nMinimum 3 years of Experienced in cash handling (required) \n Working knowledge of PC with Windows based applications and calculator (required) \n Demonstrated ability to lead, motivate, and foster teamwork (required) \n Demonstrated organizational skills while managing multiple tasks (required) \n Licenses and Certifications\nNotary License (preferred) \n Skills\nKnowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.\nExhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).\nStrong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.\nExcellent time management skills.\nManaging the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service\nAccurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift\nPromoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.\nHelping clients achieve their financial goals through education and the use of financial tools\nCore Competencies\nAll KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct. \n Physical Demands\n Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.\nDriving Requirements\nAbility to occasionally operate a motor vehicle with a valid driver's license.\nWork Location Category\nBranch\nCOMPENSATION AND BENEFITS\nThis position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.\nJob Posting Expiration Date: 02/09/2027\n\nKeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .","description_format":"text","description_chars":6841,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-12T03:35:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 38 · green card filings: 24","filings_12m":38,"filings_prev_12m":38,"green_card_filings_12m":24,"median_offered_wage_usd":117258,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-12T06:24:34Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/keybank-lead-teller","json_url":"https://alion.io/job/keybank-lead-teller.json","meta":{"generated_at":"2026-11-12T06:24:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450627},"rest":"https://alion.io/mcp/rest/get_company?id=450627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeybank-lead-teller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeybank-lead-teller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeybank-lead-teller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keybank-lead-teller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeybank-lead-teller"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4134722}},{"tool":"search_jobs","arguments":{"company":"key.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4134722},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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