{"id":3465384,"url":"https://alion.io/job/keyfactor-senior-director-professional-services","title":"Senior Director, Professional Services","company":{"id":678466,"name":"Keyfactor","domain":"keyfactor.com","url":"https://alion.io/company/keyfactor","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":194000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":393},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T12:57:56Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T04:00:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Keyfactor \nOur mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!\nTitle: Senior Director, Professional Services\nLocation: United Kingdom (Remote)\nExperience: Managerial \nJob Function: Professional Services\nEmployment Type: Full-Time \nIndustry: Cost of Goods Sold\nTravel Requirements: 25%\nAbout the position\nThe Senior Director of Global Professional Services, provides visionary leadership in Global Professional Services, driving strategic initiatives and overseeing transformational projects. Builds key executive relationships, ensures financial health, establishes global standards, drives innovation, and fosters a culture of high performance and continuous improvement throughout the organization.\nJob Responsibilities\nProvide visionary leadership for the entire Global Professional Services organization, driving strategic initiatives and organizational growth. \nDevelop and execute long-term strategies to enhance service delivery, customer satisfaction, and business performance. \nLead a team of Directors, ensuring alignment with organizational goals and strategic objectives.\nDrive large-scale transformation initiatives to improve operational efficiency and service quality.\nBuild and maintain relationships with key executive stakeholders, both internal and external. \nOversee the financial health of the Professional Services organization, ensuring sustainable growth and profitability. \nRepresent the organization in top-tier customer engagements, industry conferences, and executive briefings. \nEstablish and enforce global standards, processes, and best practices for project delivery. \nDrive innovation and the adoption of cutting-edge technologies to stay ahead of industry trends. \nEnsure global compliance with regulatory requirements, industry standards, and contractual obligations. \nChampion a culture of high performance, accountability, and continuous improvement across the entire organization. \nMinimum Qualifications, Education, and Skills\nBachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or equivalent experience. \nDeep knowledge in a technical, MSP, or software consulting capacity with commiserate leadership experience. \nCapability to lead organizational change, influence company-wide strategy, and drive business growth. \nComplex reporting capabilities with Excel, or other BI software with the ability to use the data to effectively communicate and persuade an audience. \nVisionary leadership, advanced strategic planning, exceptional stakeholder engagement. \nStrong and effective communication skills in a consultative manner with customers and internal/external stakeholders. \nAdvanced, methodical, and expedient business troubleshooting and problem-solving abilities without needing escalation to other leaders. \nConsistently speaks with confidence to technical, non-technical, and executive audiences internally and externally, effectively de-escalating any situation.\nDemonstrates advanced interpersonal communication and writing abilities with autonomy.\nCompensation\nSalary will be commensurate with experience. \nCulture, Career Opportunities and Benefits \nWe build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. \nHere are just some of the initiatives that make our culture special: \nSecond Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.\nComprehensive benefit coverage globally.\nPaid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.\nCompetitive time off globally.\nDedicated employee-focused ambassadors via Key Contributors & Culture Committees. \nDIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. \nThe Keyfactor Alliance Program to support DEIB efforts. \nWellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. \nGlobal Volunteer Day, company non-profit matching, and 3 volunteer days off.\nMonthly Talent development and Cross Functional meetings to support professional development. \nRegular All Hands meetings - followed by group gatherings. \nOur Core Values \nOur core values are extremely important to how we run our business and what we look for in every team member:\nTrustis paramount. \nWe deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. \nCustomersare core. \nWe strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. \nInnovationnever stops, it only accelerates. \nThe speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. \nWe deliver withagility. \nWe thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. \nUnited byrespect. \nRespect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. \nTeamsmake “it” happen. \nVision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. \nKeyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. \nREASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via  and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. \nKeyfactor Privacy Notice","description_format":"text","description_chars":6797,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-29T15:19:30Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/keyfactor-senior-director-professional-services","json_url":"https://alion.io/job/keyfactor-senior-director-professional-services.json","meta":{"generated_at":"2026-11-01T04:11:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6479,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678466},"rest":"https://alion.io/mcp/rest/get_company?id=678466"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeyfactor-senior-director-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeyfactor-senior-director-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeyfactor-senior-director-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keyfactor-senior-director-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeyfactor-senior-director-professional-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3465384}},{"tool":"search_jobs","arguments":{"company":"keyfactor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3465384},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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