Technical Application Engineer

Do you enjoy taking ownership of complex technical environments? Do you like combining infrastructure, security and automation to keep mission-critical SaaS platforms? Then join the team behind Benefits-Plaza, Keylane’s all-in-one Employee Benefits platform that connects employers, insurers and payroll providers across the Netherlands.

As a Technical Application Engineer within our Technical Application Management (TAM) team, you are responsible for the availability, performance, security and continuous improvement of the Benefits-Plaza platform.

You’ll work closely with experienced engineers and act as a technical expert for one of our most important SaaS solutions. This is a hands-on role where infrastructure, middleware, security and automation come together.

You’ll regularly balance operational continuity, customer expectations and security requirements while making sound technical decisions under pressure.

You’ll be responsible for:

• Drive the resolution of complex platform incidents and problems, ensuring timely recovery while acting as the technical escalation point for internal teams and stakeholders.
• Monitor the Benefits-Plaza platform and proactively resolve operational issues, including resource bottlenecks, application outages and middleware failures (e.g. disk space, CPU usage and Tomcat availability).
• Managing service requests and standard changes in line with ITIL processes.
• Contribute to daily operations: handling service requests and standard changes.
• Managing web service integrations, including networking, whitelisting, security configuration and end-to-end technical validation.
• Planning and executing maintenance activities, including patching and upgrading technologies such as RHEL, DB2, Tomcat and related components.
• Managing the lifecycle of client and server certificates, coordinating renewals and secure deployments.
• Lead the technical execution of external audits, penetration tests and disaster recovery exercises by preparing technical evidence, coordinating activities and driving remediation where needed.
• Driving automation and standardization by improving runbooks, scripts and operational tooling.
• Optimizing monitoring, capacity management and operational dashboards to improve platform reliability.

Key about your team

You’ll be part of Keylane’s Technical Application Management (TAM) organization, where we ensure our business-critical SaaS platforms are secure, stable and always available for our customers.

Together, we:

• Deliver best-in-class SaaS services from a secure, ISO-certified private cloud, ensuring our customers can focus on pension administration while we manage the technical platform.
• The team consists of highly skilled IT professionals with strong expertise in infrastructure, databases, middleware and security, combined with deep knowledge of the Life & Pension domain.
• Work with standardized processes for migrations, implementations and operations, and continuously refine our way of working based on experience and feedback.
• Foster a collaborative culture where ownership, innovation and continuous learning are encouraged, and everyone has the opportunity to make an impact.