Head of Shared Service Centre

Duties and Responsibilities

• Lead and define the global strategy for Transactional Finance across Billing, Credit & Collections, AP and Procurement
• Own end-to-end operational performance of Order-to-Cash and Procure-to-Pay processes
• Drive working capital optimization including DSO, DPO, billing cycles and cash conversion
• Deliver transformation and automation initiatives across finance operations and supporting systems
• Ensure robust governance, financial controls and compliance across all transactional processes
• Act as senior escalation points for complex financial and operational issues
• Lead, develop and performance manage a global leadership team of functional heads
• Partner with CFO/COO, Deputy CFO and senior stakeholders to provide insight on cash, revenue realisation and operational efficiency
• Collaborate with Commercial, FP&A, Controllership and Technology teams to drive performance and alignment
• Key stakeholder in groupwide ERP systems rollout, supporting delivery of the new platform and ensuring processes and governance are in place for the go-forward model.

Key Performance Indicators (KPIs)

• Billing accuracy and reduction in re-bills or disputes
• Days Sales Outstanding (DSO) and cash collections performance
• Working capital improvement across O2C and P2P
• Invoice cycle time and transactional processing efficiency
• Cost-to-serve of finance operations
• Automation and transformation delivery milestones
• Audit outcomes, control effectiveness and compliance metrics

Knowledge and Experience

• Extensive experience in global finance operations / transactional finance leadership
• Deep expertise in Order-to-Cash and Procure-to-Pay processes
• Proven track record of leading large, multi-functional teams through senior leaders
• Strong experience in finance transformation, automation and process improvement
• Strong understanding of working capital, cash flow and operational finance metrics
• Experience in SaaS or recurring revenue environments (desirable)
• Experience with ERP and CRM systems (e.g. NetSuite, Salesforce)