{"id":1908126,"url":"https://alion.io/job/keyloop-product-operations-specialist-business-systems-analyst-fixed-term-contract","title":"Product Operations Specialist – Business Systems Analyst (Fixed Term Contract)","company":{"id":7846,"name":"Keyloop","domain":"keyloop.com","url":"https://alion.io/company/keyloop","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":86,"open_postings":11,"ghost_share":0,"stale_share":0.545,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reading, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"BPMN","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-05T13:34:03Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-27T19:33:05Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Role overview:\nThis is a 9-month fixed-term contract role within Keyloop'sProduct Operations function, specialising in Product & Pricing.\nThe Product Operations Specialist - Business Systems Analyst (Product & Pricing) bridges the gap between business needs and technical solutions for Keyloop'sproduct catalogue, SKU structure, and pricing configuration. Working closely with Product, Pricing, Finance, and Sales teams, this role ensures that product and pricing requirements are accurately captured, documented, and delivered into our CPQ, CRM, and billing systems.\nThe ideal candidate combines business analysis discipline with strong product and pricing domain knowledge, attention to detail, and the ability to navigate complex, multi-market product and pricing structures at pace.You will be working closely with a dedicated Project Manager and a Product Operations Specialistto help us deliver change.\nResponsiblities:\nRequirements Gathering & Business Analysis\nCollaborate with global stakeholders (Product, Pricing, Finance, Sales, Operations) to gather, analyse, and document business and system requirements for product catalogue, SKU, and pricing configuration.\n\nQuestion the “as is” and explore options for the “to be”, recognising that what is being asked for is not always what is needed.\n\nAct as a liaison between your team, the Enterprise Applications team (e.g. developers, IT architects) and business stakeholders to ensure requirements are accurately understood and implemented.\n\nProduct & Pricing CatalogueManagement\nEnable a gradual roll out of market-specific catalogue configurations, ensuring product structures, rules, naming conventions, and descriptions are consistent, accurate, and aligned to Keyloop standards.\n\nCoordinate price book and lifecycle management for each new product or regional market launch.\n\nSupport testing & acceptance of catalogue and pricing changes, working with development and test teams to close defects.\n\nBusiness Process Analysis\nAnalyse current product and pricing processes to identify gaps, inefficiencies, and opportunities for automation or optimisation.\n\nWork with stakeholders to optimise processes across catalogue management, pricing governance, and quote-to-cash systems.\n\nCreate epics, user stories, use cases, process maps, and data flow diagrams tailored to product and pricing systems.\n\nAssist in the development of test cases and testing procedures for new or updated product and pricing configurations.\n\nDevelop and maintain user manuals, system documentation, and training materials for product and pricing systems.\n\nData Quality, Reporting & Governance\nDefine and enforce data quality standards across the product catalogue, pricing configuration, and programme tracking artefacts.\n\nRun regular data health checks, surfacing anomalies and driving remediation.\n\nDocument programme processes, decisions, and operating models in Confluence to create an enduring source of truth.\n\nProvide clear, timely communication to stakeholders regarding product and pricing changes, expected impacts, timelines, and training, to ensure smooth adoption\n\nEssential skillsets & experience:\n2-4 years of experience in Product Operations, Programme Management or Business Analysis within a software development environment.\n\nDemonstrable experience supporting multi-market product rollouts or large cross-functional programmes.\n\nDemonstrable experience of actively usingAI tools day-to-day (e.g. Copilot, Claude) to speed up analysis/documentation\n\nKnowledge of product lifecycle management and software development processes, including Agile methodologies.\n\nStrong analytical skills with experience defining and tracking programme KPIs and operational metrics.\n\nProficiencywith workflow and collaboration tools (Jira, Confluence, or similar).\n\nStrong written and verbal communication skills, with the ability to tailor messaging to different audiences and seniority levels.\n\nA proactive, detail-oriented mindset with a focus on execution, problem-solving, and pace.\n\nStrong organisational and time-management skills, with the ability to handle multiple workstreams across markets simultaneously.\n\nPreferred/Desirable skillsets:\nFamiliarity with CRMsystems (Salesforce), Billing systems(Netsuite),and product configuration /pricing/quoting tooling.\n\nExposure to the automotive, SaaS, or B2B enterprise technology sectors.\n\nBusiness analysis certification or familiarity with industry-standard frameworks (e.g. BABOK, BPMN).\n\nFamiliarity with data visualisation tools (e.g. Power BI, Tableau) for reporting and insights.\n\nProven ability to work effectively with global, multi-cultural, cross-functional stakeholders.\n\nExperience working with hub or regional operating models across multiple geographies.","description_format":"text","description_chars":4757,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive 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