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In this role, you will own and develop key client relationships across a defined portfolio of top Canadian automotive retail accounts. You’ll sit at the heart of a cross-functional “pod” that includes sales, professional services, and customer success - acting as the strategic lead and advocate for your customers.\nYou will be responsible for ensuring the retention and growth of your accounts, building long-term partnerships, driving client satisfaction, and identifying opportunities for expansion within your portfolio.\nKey Duties & Responsibilities\nOwn the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.\nDrive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.\nLead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.\nStrategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.\nCustomer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.\nPerformance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction.\nSkills/Knowledge & Experience\nAt least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth.\nProven experience in account management, preferably within the SaaS or software sector.\nStrong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus!\nFamiliarity with sales methodologies such as solution selling or consultative selling.\nKnowledge of customer success best practices and account retention strategies.\nExceptional relationship-building and communication skills, with a consultative and customer-centric approach.\nAbility to lead cross-functional teams and manage multiple stakeholder relationships across complex environments.\nComfortable with commercial discussions, contract negotiations, and revenue accountability.\nStrategic thinker with a results-driven mindset and the ability to translate business needs into actionable solutions.\nWillingness to travel as needed across the region","description_format":"text","description_chars":2637,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive 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