{"id":3889378,"url":"https://alion.io/job/keyloop-tier-2-support-analyst-accounts","title":"Tier 2 Support Analyst - Accounts","company":{"id":7846,"name":"Keyloop","domain":"keyloop.com","url":"https://alion.io/company/keyloop","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":92,"open_postings":15,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T18:23:52Z","employer_posted_date":null,"last_verified_at":"2026-11-06T18:23:52Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?\n\nPurpose of the role\nProvision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. Our Tier 2 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.\n\nThey will also assist colleagues and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (customer, peers, and managers) in order to achieve our departmental and company strategy.\n\nThis role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence.\n\nKey Duties & Responsibilities\nTake end-to-end responsibility for the resolution of key cases, owning customer engagement, communication, case progression and internal liaison across multiple technical service teams and functions with Keyloop.\n\nResponding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.\n\nBe familiar with your customers’ configuration, business model and key stakeholders in line with our Experience First approach.\n\nCommunicating and collaborating with team members, other departments and management to deliver timely resolution of customer issues.\n\nDocumenting solutions and producing written guidance on resolution steps and procedures through the creation and maintenance of knowledge articles.\n\nBeing passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset and working closely with management to increase the level of personal skills and competence. Including AI tools.\n\nReporting issues, recommending process improvements and the identification of support tools that will minimise queries, improve resolution times and improve customer experience\n\nSelf-Motivation & initiative to aid your investigation process and career development.\n\nEffectively coaching and mentoring colleagues in order to expedite case resolution while supporting the growth and development of knowledge within support.\n\nEnsuring root cause analysis is carried out where necessary.\n\nIdentify training gaps in our knowledge media and recommend areas for improvement.\n\nActively contribute to case reduction initiatives by identifying opportunities within our customer base and through promotion within our teams.\n\nSkills / Knowledge & Experience\nUnderstanding and familiarity with accounting terms and concepts\n\nAbility to efficiently plan and prioritise workload to meet deadlines.\n\nExpertise or knowledge relating to a specified Keyloop product / module.\n\nHigh level of investigation, analytical, problem solving and trouble shooting skills.\n\nExcellent communication skills – both verbal and written.\n\nKnowledge and understanding of customer expectations.\n\nAbility to influence and overcome objections and de-escalate potentially critical customer situations.\n\nAbility to interact with multiple levels of Keyloop customers and internal partners.\n\nAbility to explain complex problems, issues and accounting concepts in simple terms\n\nEssential Skills\nAccounting experience\n\nExperience of International and Standard Accounting.\n\nExperience in dealing with customers across a variety of channels and with high level of professionalism\n\nWhy join us?We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.An inclusive environment to thriveWe’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.Be rewarded for your effortsWe believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.\nKeyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.\nWe are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.\n\"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity.\"Originally posted on Himalayas","description_format":"text","description_chars":5734,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Software"],"lifecycle":[{"event":"open","at":"2026-11-06T20:28:30Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":58,"reasons":["seen:0","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/keyloop-tier-2-support-analyst-accounts","json_url":"https://alion.io/job/keyloop-tier-2-support-analyst-accounts.json","meta":{"generated_at":"2026-11-08T03:54:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8490,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7846},"rest":"https://alion.io/mcp/rest/get_company?id=7846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeyloop-tier-2-support-analyst-accounts"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeyloop-tier-2-support-analyst-accounts"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeyloop-tier-2-support-analyst-accounts"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keyloop-tier-2-support-analyst-accounts\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeyloop-tier-2-support-analyst-accounts"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3889378}},{"tool":"search_jobs","arguments":{"company":"keyloop.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3889378},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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