Application Engineer, Expert

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• As an expert of Digital Test products or solutions, provides responsive and in-depth pre and post-sales technical support including measurement, troubleshooting, application and configuration. Applications include PCI-E, DDR, USB, Ethernet, HDMI, etc.
• Added advantage: Extends technical support to Optical Test products or solutions. Optical applications include optical passive components, active components, communication system testing.
• Understands and resolves customer's technical inquiry via remote channels such as phone, email, portal.
• Performs research which may include replicating customer's issue in the lab and/or working with R&D to find resolution.
• Delivers start-up assistance or solution implementation to the customer via remote means.
• Qualifies and refers sales opportunities for hardware, software and services to the Sales team.
• Creates and contributes technical articles to the KeysightCare Knowledge Base

Qualifications

• Bachelors/Master/Doctorate Degree in Electronics Engineering or equivalent.
• Typically, 10+ Years experience in using Test & Measurement instruments and software for digital and/or optical test. Knowledgeable with High Performance Oscilloscopes; added advantage if knowledgeable with Bit Error Rate Tester, optical test systems such as Optical Modulation Analyzer and Lightwave Component Analyzer. Good understanding and experience in high-speed digital interface tests such as PCI-E, DDR, USB, Ethernet, HDMI.
• Strong communication skills and possesses the ability to interact with a wide variety of people, and able to discuss and explain complex issues remotely.
• Possesses a customer-first mindset with the passion to serve customers.
• Ability to work independently.
• Able to handle multiple tasks and work under pressure.
• Proficiency in both Mandarin and English。

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***

• As an expert of Digital Test products or solutions, provides responsive and in-depth pre and post-sales technical support including measurement, troubleshooting, application and configuration. Applications include PCI-E, DDR, USB, Ethernet, HDMI, etc.
• Added advantage: Extends technical support to Optical Test products or solutions. Optical applications include optical passive components, active components, communication system testing.
• Understands and resolves customer's technical inquiry via remote channels such as phone, email, portal.
• Performs research which may include replicating customer's issue in the lab and/or working with R&D to find resolution.
• Delivers start-up assistance or solution implementation to the customer via remote means.
• Qualifies and refers sales opportunities for hardware, software and services to the Sales team.
• Creates and contributes technical articles to the KeysightCare Knowledge Base

• Bachelors/Master/Doctorate Degree in Electronics Engineering or equivalent.
• Typically, 10+ Years experience in using Test & Measurement instruments and software for digital and/or optical test. Knowledgeable with High Performance Oscilloscopes; added advantage if knowledgeable with Bit Error Rate Tester, optical test systems such as Optical Modulation Analyzer and Lightwave Component Analyzer. Good understanding and experience in high-speed digital interface tests such as PCI-E, DDR, USB, Ethernet, HDMI.
• Strong communication skills and possesses the ability to interact with a wide variety of people, and able to discuss and explain complex issues remotely.
• Possesses a customer-first mindset with the passion to serve customers.
• Ability to work independently.
• Able to handle multiple tasks and work under pressure.
• Proficiency in both Mandarin and English。

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***