{"id":3782042,"url":"https://alion.io/job/keysight-application-engineering-manager","title":"Application Engineering Manager","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-05T00:24:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T02:06:14Z","board_verified":false,"closed_at":"2026-11-06T02:06:14Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"OverviewKeysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.\nAt Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winningculture.Learn more about our benefits.\nResponsibilities\nPosition Summary\nThe Operating Manager (OM) is responsible for leading the Korea Keysight Technical & Application Support (KTAS) organization, ensuring world-class customer support delivery, operational excellence, workforce management, business growth support, and strategic program execution. The role manages a team of Application Engineers supporting strategic customers and other key accounts while driving customer satisfaction, operational efficiency, and revenue-enabling activities.\nKey Responsibilities\nOperational Leadership\nOwn Korea KTAS operational performance and KPI attainment.\nDrive SLA, CSAT, CES, First Contact Resolution, Resolution Time and Escalation metrics.\nLead continuous improvement initiatives to improve efficiency and customer experience.\nManage customer escalations and ensure timely resolution of critical issues.\nReview operational performance and establish corrective actions where necessary.\nEnsure effective utilization of people, equipment and support infrastructure, considering and balance of\ncustomer demand, organizational priorities and resources.\nPeople Leadership\nLead, coach and develop a team of technical support and application engineering professionals.\nDrive employee engagement, capability development and succession planning.\nManage hiring, onboarding, workforce planning and resource allocation.\nFoster a culture of collaboration, technical excellence and customer advocacy.\nCustomer Success & Strategic Account Support\nEnsure high-quality support experiences that strengthen customer loyalty and retention.\nBuild strong partnership with Sales, Service, COE, IST and Product Teams to accelerate customer success.\nProvide executive-level support during customer escalations and business-critical situations.\nGlobal Program & Transformation Leadership\nContribute to global KTAS initiatives and cross-regional programs.\nLead or participate in AI transformation efforts, customer experience initiatives and process improvements.\nRepresent the voice of customers and frontline operations in global roadmap discussions.\nShare regional best practices across the global KTAS organization.\nQualifications\nBachelor's or Master degree in Engineering, Electronics, Telecommunications, Computer Engineering, or related technical discipline.\nPreferabley 8-10 years of experience in technical support, application engineering, customer-facing engineering, or related technology roles.\nMinimum 1-2 years of leadership experience managing technical professionals, technical teams, or support organizations.\nDemonstrated ability to manage customer escalations and drive resolution of complex technical issues.\nExperience working cross-functionally with Sales, Service, Product Development, R&D, Marketing, and Global Operations teams.\nStrong written and verbal communication skills with the ability to engage engineers, customers, senior leadership, and executive stakeholders.\nExperience managing operational KPIs, resource allocation, and business reviews.\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\nPosition Summary\nThe Operating Manager (OM) is responsible for leading the Korea Keysight Technical & Application Support (KTAS) organization, ensuring world-class customer support delivery, operational excellence, workforce management, business growth support, and strategic program execution. The role manages a team of Application Engineers supporting strategic customers and other key accounts while driving customer satisfaction, operational efficiency, and revenue-enabling activities.\nKey Responsibilities\nOperational Leadership\nOwn Korea KTAS operational performance and KPI attainment.\nDrive SLA, CSAT, CES, First Contact Resolution, Resolution Time and Escalation metrics.\nLead continuous improvement initiatives to improve efficiency and customer experience.\nManage customer escalations and ensure timely resolution of critical issues.\nReview operational performance and establish corrective actions where necessary.\nEnsure effective utilization of people, equipment and support infrastructure, considering and balance of\ncustomer demand, organizational priorities and resources.\nPeople Leadership\nLead, coach and develop a team of technical support and application engineering professionals.\nDrive employee engagement, capability development and succession planning.\nManage hiring, onboarding, workforce planning and resource allocation.\nFoster a culture of collaboration, technical excellence and customer advocacy.\nCustomer Success & Strategic Account Support\nEnsure high-quality support experiences that strengthen customer loyalty and retention.\nBuild strong partnership with Sales, Service, COE, IST and Product Teams to accelerate customer success.\nProvide executive-level support during customer escalations and business-critical situations.\nGlobal Program & Transformation Leadership\nContribute to global KTAS initiatives and cross-regional programs.\nLead or participate in AI transformation efforts, customer experience initiatives and process improvements.\nRepresent the voice of customers and frontline operations in global roadmap discussions.\nShare regional best practices across the global KTAS organization.\nBachelor's or Master degree in Engineering, Electronics, Telecommunications, Computer Engineering, or related technical discipline.\nPreferabley 8-10 years of experience in technical support, application engineering, customer-facing engineering, or related technology roles.\nMinimum 1-2 years of leadership experience managing technical professionals, technical teams, or support organizations.\nDemonstrated ability to manage customer escalations and drive resolution of complex technical issues.\nExperience working cross-functionally with Sales, Service, Product Development, R&D, Marketing, and Global Operations teams.\nStrong written and verbal communication skills with the ability to engage engineers, customers, senior leadership, and executive stakeholders.\nExperience managing operational KPIs, resource allocation, and business reviews.\nCareers Privacy Statement ***Keysight is an Equal Opportunity 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