{"id":2256518,"url":"https://alion.io/job/keysight-customer-service-coordinator-5","title":"Customer Service Coordinator","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":120,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Colorado Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":42090,"max":71570,"currency":"USD","period":"year","gross":null,"usd_annual":71570},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-24T21:42:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T04:12:44Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"OverviewKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.\nOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.\nResponsibilities\nAt Keysight, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement tools in the industry, with advanced software to match. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.\nWe are looking for proactive and motivated Customer Service Representatives who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the United States and Canada while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills.\nYou will be responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responding to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics.\nQualifications\nQualified Candidates Will:\nManage heavy phone activity\nHave a desire to delight customers and go above and beyond the call of duty\nBe able to clearly articulate messages to a variety of audiences\nHave the ability to establish and maintain strong relationships\nBe able to offer alternate solutions to existing processes/procedures\nHave time management in fast paced environment\nPossess organizational skills to maximize productivity\nProduce work that is accurate and with eye for detail\nSeek to improve the job and provides solution oriented feedback\nDemonstrate business judgment by knowing when to work independently and when to collaborate\nHave the ability to solve complex issues that are in the best interest of the customer and the company\nPositively manage stress that is typical in a customer service environment\nBe proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint\nBe available to work an hourly position that may involve occasional overtime\nPay Range:\nUSD $42,090.00 - USD $71,570.00 Year\nNote: For other locations, pay ranges will vary by region\nThis role is eligible for Keysight Results Bonus Program\nUS Employees may be eligible for the following benefits:\nMedical, dental and vision\nHealth Savings Account\nHealth Care and Dependent Care Flexible Spending Accounts\nLife, Accident, Disability insurance\nBusiness Travel Accident and Business Travel Health\n401(k) Plan\nFlexible Time Off, Paid Holidays\nPaid Family Leave\nDiscounts, Perks\nAdoption Assistance\nESPP (Employee Stock Purchase Plan)\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\nAt Keysight, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement tools in the industry, with advanced software to match. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.\nWe are looking for proactive and motivated Customer Service Representatives who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the United States and Canada while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills.\nYou will be responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responding to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics.\nQualified Candidates Will:\nManage heavy phone activity\nHave a desire to delight customers and go above and beyond the call of duty\nBe able to clearly articulate messages to a variety of audiences\nHave the ability to establish and maintain strong relationships\nBe able to offer alternate solutions to existing processes/procedures\nHave time management in fast paced environment\nPossess organizational skills to maximize productivity\nProduce work that is accurate and with eye for detail\nSeek to improve the job and provides solution oriented feedback\nDemonstrate business judgment by knowing when to work independently and when to collaborate\nHave the ability to solve complex issues that are in the best interest of the customer and the company\nPositively manage stress that is typical in a customer service environment\nBe proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint\nBe available to work an hourly position that may involve occasional overtime\nPay Range:\nUSD $42,090.00 - USD $71,570.00 Year\nNote: For other locations, pay ranges will vary by region\nThis role is eligible for Keysight Results Bonus Program\nUS Employees may be eligible for the following benefits:\nMedical, dental and vision\nHealth Savings Account\nHealth Care and Dependent Care Flexible Spending Accounts\nLife, Accident, Disability insurance\nBusiness Travel Accident and Business Travel Health\n401(k) Plan\nFlexible Time Off, Paid Holidays\nPaid Family Leave\nDiscounts, Perks\nAdoption Assistance\nESPP (Employee Stock Purchase Plan)\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***","description_format":"text","description_chars":7006,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-11T03:56:46Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.195,"p_room":0.28,"age_days":79,"expected_fill_days":14,"reasons":["conf:2","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":71570,"is_top_pay":true},"html_url":"https://alion.io/job/keysight-customer-service-coordinator-5","json_url":"https://alion.io/job/keysight-customer-service-coordinator-5.json","meta":{"generated_at":"2026-10-12T10:33:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53596},"rest":"https://alion.io/mcp/rest/get_company?id=53596"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeysight-customer-service-coordinator-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeysight-customer-service-coordinator-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeysight-customer-service-coordinator-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keysight-customer-service-coordinator-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeysight-customer-service-coordinator-5"}]}