Customer Service Specialist
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 1, 2026. Keysight scores B on the Alion truth index.
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
1. Order Booking & Validation
- Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.
- Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.
- Serve as first point of contact for order-related clarifications.
2. Order Corrections & Amendments
- Assess impact of change requests on orders, licenses, and invoices.
- Execute approved corrections in Salesforce, KSM, and Oracle Cloud.
- Coordinate escalations with Sales, Finance, and IT as required.
3. License Execution & Delivery
- Generate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as
licensing delivery transitions to a self-service model).
- Ensure accuracy of entitlement parameters and successful customer delivery.
- Generate temporary licenses based on justified business needs, strictly following official Licensing
guidelines, approval processes, and compliance requirements.
- Track and manage software and license delivery status across systems, including monitoring orchestration
progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE)
- Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE)
- Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.
- Troubleshoot basic license issues and escalate complex cases.
4. Invoice Readiness & Management
- Ensure orders are invoicing-ready with correct commercial parameters.
- Support timely invoice creation and corrections, including credit notes.
- Ensure VAT/GST and local tax compliance in invoicing.
5. Compliance, Credit & KYC Execution
- Identify credit holds, extended payment terms, or KYC requirements.
- Ensure orders are booked only after required approvals are obtained.
- Coordinate with Credit Analysts and Compliance teams.
6. Stakeholder Coordination & Communication
- Act as liaison between Global Customer Service, Sales, Finance, IT, and Licensing.
- Provide structured status updates and root-cause-based escalations.
- Promote a One-Keysight collaboration mindset.
7. Data Quality & System Integrity
- Ensure accuracy of data related to customer, quote, opportunity, and order across Salesforce, KSM, and
Oracle Cloud.
- Validate data completeness and consistency before order processing. If necessary, work with relevant teams
(CMD, Sales, Credit & Collections, and KSM).
- Maintain audit-ready documentation and transactional traceability.
- Reporting & Early Issue Detection: Perform interim reporting and data analysis to proactively detect
operational, licensing, or order-related risks and anomalies until standardized Global detection pages and
dashboards are available.
8. Process Improvement & Knowledge Sharing
- Identify recurring operational issues and suggest improvements.
- Contribute to SOPs, training material, and documentation.
- Support onboarding and knowledge transfer within the team.
9. Forecast & Pipeline Support
- Support accurate forecasting by ensuring order readiness and clean bookings.
- Highlight risks or delays that may impact revenue recognition or forecast accuracy.
- Collaborate with Sales and Finance during month- and quarter-end close.
10. Sales Support & Salesforce Administration
- Provide comprehensive support to Sales by handling Salesforce-related activities and responding to
administrative requests, including account, opportunity, order, and data maintenance needs.
Qualifications
Graduate in any stream
Technical - MS Office, SalesForce, Oracle Cloud
Communication - English language - additional, but not mandatory one of the following languages: German, French, Spanish or Italian
Technology - Software Industry experience
- Experience in customer service, order management, or sales support
- Strong attention to detail and process orientation
- Problem-solving and troubleshooting skills
- Ability to manage priorities effectively
- Customer-focused, proactive, and reliable
Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***
1. Order Booking & Validation
- Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.
- Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.
- Serve as first point of contact for order-related clarifications.
2. Order Corrections & Amendments
- Assess impact of change requests on orders, licenses, and invoices.
- Execute approved corrections in Salesforce, KSM, and Oracle Cloud.
- Coordinate escalations with Sales, Finance, and IT as required.
3. License Execution & Delivery
- Generate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as
licensing delivery transitions to a self-service model).
- Ensure accuracy of entitlement parameters and successful customer delivery.
- Generate temporary licenses based on justified business needs, strictly following official Licensing
guidelines, approval processes, and compliance requirements.
- Track and manage software and license delivery status across systems, including monitoring orchestration
progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE)
- Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE)
- Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.
- Troubleshoot basic license issues and escalate complex cases.
4. Invoice Readiness & Management
- Ensure orders are invoicing-ready with correct commercial parameters.
- Support timely invoice creation and corrections, including credit notes.
- Ensure VAT/GST and local tax compliance in invoicing.
5. Compliance, Credit & KYC Execution
- Identify credit holds, extended payment terms, or KYC requirements.
- Ensure orders are booked only after required approvals are obtained.
- Coordinate with Credit Analysts and Compliance teams.
6. Stakeholder Coordination & Communication
- Act as liaison between Global Customer Service, Sales, Finance, IT, and Licensing.
- Provide structured status updates and root-cause-based escalations.
- Promote a One-Keysight collaboration mindset.
7. Data Quality & System Integrity
- Ensure accuracy of data related to customer, quote, opportunity, and order across Salesforce, KSM, and
Oracle Cloud.
- Validate data completeness and consistency before order processing. If necessary, work with relevant teams
(CMD, Sales, Credit & Collections, and KSM).
- Maintain audit-ready documentation and transactional traceability.
- Reporting & Early Issue Detection: Perform interim reporting and data analysis to proactively detect
operational, licensing, or order-related risks and anomalies until standardized Global detection pages and
dashboards are available.
8. Process Improvement & Knowledge Sharing
- Identify recurring operational issues and suggest improvements.
- Contribute to SOPs, training material, and documentation.
- Support onboarding and knowledge transfer within the team.
9. Forecast & Pipeline Support
- Support accurate forecasting by ensuring order readiness and clean bookings.
- Highlight risks or delays that may impact revenue recognition or forecast accuracy.
- Collaborate with Sales and Finance during month- and quarter-end close.
10. Sales Support & Salesforce Administration
- Provide comprehensive support to Sales by handling Salesforce-related activities and responding to
administrative requests, including account, opportunity, order, and data maintenance needs.
Graduate in any stream
Technical - MS Office, SalesForce, Oracle Cloud
Communication - English language - additional, but not mandatory one of the following languages: German, French, Spanish or Italian
Technology - Software Industry experience
- Experience in customer service, order management, or sales support
- Strong attention to detail and process orientation
- Problem-solving and troubleshooting skills
- Ability to manage priorities effectively
- Customer-focused, proactive, and reliable
Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***