{"id":2256062,"url":"https://alion.io/job/keysight-customer-service-specialist-2","title":"Customer Service Specialist","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"A","score":85,"open_postings":109,"ghost_share":0,"stale_share":0.596,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-01T01:42:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-19T17:17:46Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"OverviewKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.\nOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.\nResponsibilities\n1. Order Booking & Validation\nReview and validate Purchase orders (PO/PA) against approved Quotes and contracts.\nBook orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.\nServe as first point of contact for order-related clarifications.\n2. Order Corrections & Amendments\nAssess impact of change requests on orders, licenses, and invoices.\nExecute approved corrections in Salesforce, KSM, and Oracle Cloud.\nCoordinate escalations with Sales, Finance, and IT as required.\n3. License Execution & Delivery\nGenerate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as\nlicensing delivery transitions to a self-service model).\nEnsure accuracy of entitlement parameters and successful customer delivery.\nGenerate temporary licenses based on justified business needs, strictly following official Licensing\nguidelines, approval processes, and compliance requirements.\nTrack and manage software and license delivery status across systems, including monitoring orchestration\nprogress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE)\nMonitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE)\nCoordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.\nTroubleshoot basic license issues and escalate complex cases.\n4. Invoice Readiness & Management\nEnsure orders are invoicing-ready with correct commercial parameters.\nSupport timely invoice creation and corrections, including credit notes.\nEnsure VAT/GST and local tax compliance in invoicing.\n5. Compliance, Credit & KYC Execution\nIdentify credit holds, extended payment terms, or KYC requirements.\nEnsure orders are booked only after required approvals are obtained.\nCoordinate with Credit Analysts and Compliance teams.\n6. Stakeholder Coordination & Communication\nAct as liaison between Global Customer Service, Sales, Finance, IT, and Licensing.\nProvide structured status updates and root-cause-based escalations.\nPromote a One-Keysight collaboration mindset.\n7. Data Quality & System Integrity\nEnsure accuracy of data related to customer, quote, opportunity, and order across Salesforce, KSM, and\nOracle Cloud.\nValidate data completeness and consistency before order processing. If necessary, work with relevant teams\n(CMD, Sales, Credit & Collections, and KSM).\nMaintain audit-ready documentation and transactional traceability.\nReporting & Early Issue Detection: Perform interim reporting and data analysis to proactively detect\noperational, licensing, or order-related risks and anomalies until standardized Global detection pages and\ndashboards are available.\n8. Process Improvement & Knowledge Sharing\nIdentify recurring operational issues and suggest improvements.\nContribute to SOPs, training material, and documentation.\nSupport onboarding and knowledge transfer within the team.\n9. Forecast & Pipeline Support\nSupport accurate forecasting by ensuring order readiness and clean bookings.\nHighlight risks or delays that may impact revenue recognition or forecast accuracy.\nCollaborate with Sales and Finance during month- and quarter-end close.\n10. Sales Support & Salesforce Administration\nProvide comprehensive support to Sales by handling Salesforce-related activities and responding to\nadministrative requests, including account, opportunity, order, and data maintenance needs.\nQualifications\nGraduate in any stream\nTechnical - MS Office, SalesForce, Oracle Cloud\nCommunication - English language - additional, but not mandatory one of the following languages: German, French, Spanish or Italian\nTechnology - Software Industry experience\nExperience in customer service, order management, or sales support\nStrong attention to detail and process orientation\nProblem-solving and troubleshooting skills\nAbility to manage priorities effectively\nCustomer-focused, proactive, and reliable\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\n1. Order Booking & Validation\nReview and validate Purchase orders (PO/PA) against approved Quotes and contracts.\nBook orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.\nServe as first point of contact for order-related clarifications.\n2. Order Corrections & Amendments\nAssess impact of change requests on orders, licenses, and invoices.\nExecute approved corrections in Salesforce, KSM, and Oracle Cloud.\nCoordinate escalations with Sales, Finance, and IT as required.\n3. License Execution & Delivery\nGenerate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as\nlicensing delivery transitions to a self-service model).\nEnsure accuracy of entitlement parameters and successful customer delivery.\nGenerate temporary licenses based on justified business needs, strictly following official Licensing\nguidelines, approval processes, and compliance requirements.\nTrack and manage software and license delivery status across systems, including monitoring orchestration\nprogress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE)\nMonitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE)\nCoordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.\nTroubleshoot basic license issues and escalate complex cases.\n4. Invoice Readiness & Management\nEnsure orders are invoicing-ready with correct commercial parameters.\nSupport timely invoice creation and corrections, including credit notes.\nEnsure VAT/GST and local tax compliance in invoicing.\n5. Compliance, Credit & KYC Execution\nIdentify credit holds, extended payment terms, or KYC requirements.\nEnsure orders are booked only after required approvals are obtained.\nCoordinate with Credit Analysts and Compliance teams.\n6. Stakeholder Coordination & Communication\nAct as liaison between Global Customer Service, Sales, Finance, IT, and Licensing.\nProvide structured status updates and root-cause-based escalations.\nPromote a One-Keysight collaboration mindset.\n7. Data Quality & System Integrity\nEnsure accuracy of data related to customer, quote, opportunity, and order across Salesforce, KSM, and\nOracle Cloud.\nValidate data completeness and consistency before order processing. If necessary, work with relevant teams\n(CMD, Sales, Credit & Collections, and KSM).\nMaintain audit-ready documentation and transactional traceability.\nReporting & Early Issue Detection: Perform interim reporting and data analysis to proactively detect\noperational, licensing, or order-related risks and anomalies until standardized Global detection pages and\ndashboards are available.\n8. Process Improvement & Knowledge Sharing\nIdentify recurring operational issues and suggest improvements.\nContribute to SOPs, training material, and documentation.\nSupport onboarding and knowledge transfer within the team.\n9. Forecast & Pipeline Support\nSupport accurate forecasting by ensuring order readiness and clean bookings.\nHighlight risks or delays that may impact revenue recognition or forecast accuracy.\nCollaborate with Sales and Finance during month- and quarter-end close.\n10. Sales Support & Salesforce Administration\nProvide comprehensive support to Sales by handling Salesforce-related activities and responding to\nadministrative requests, including account, opportunity, order, and data maintenance needs.\nGraduate in any stream\nTechnical - MS Office, SalesForce, Oracle Cloud\nCommunication - English language - additional, but not mandatory one of the following languages: German, French, Spanish or Italian\nTechnology - Software Industry experience\nExperience in customer service, order management, or sales support\nStrong attention to detail and process orientation\nProblem-solving and troubleshooting skills\nAbility to manage priorities effectively\nCustomer-focused, proactive, and reliable\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***","description_format":"text","description_chars":8748,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-11T03:56:46Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.563,"p_room":0.9,"age_days":18,"expected_fill_days":46,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/keysight-customer-service-specialist-2","json_url":"https://alion.io/job/keysight-customer-service-specialist-2.json","meta":{"generated_at":"2026-10-19T20:19:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16130,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53596},"rest":"https://alion.io/mcp/rest/get_company?id=53596"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeysight-customer-service-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeysight-customer-service-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeysight-customer-service-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keysight-customer-service-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeysight-customer-service-specialist-2"}]}