{"id":2256339,"url":"https://alion.io/job/keysight-customer-success-manager","title":"Customer Success Manager","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":120,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bagneux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":78},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false}],"status":"live","first_seen_at":"2026-09-14T15:36:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T10:57:18Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"OverviewKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.\nOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.\nKeysight's Software Quality Engineering (SQE) platform helps organizations improve software quality through AI-driven testing, test automation, and intelligent quality engineering solutions. The team enables customers to accelerate software delivery, increase test coverage, and improve application quality across complex enterprise environments.\nResponsibilities\nThe Customer Success Manager (CSM) serves as a trusted partner to our customers, helping them maximize the value of Keysight's Software Quality Engineering (SQE) platform. This role is responsible for driving customer onboarding, adoption, value realization, retention, and growth by building strong key customer relationships and delivering measurable outcomes.\nWorking closely with customers and cross-functional internal teams, the Strategic Customer Success Manager develops success strategies that align with customer objectives while identifying opportunities to expand the value of the SQE platform.\nKey Responsibilities\nStrategic Partnership & Value Delivery\nLead customers through the Guided Success Program, ensuring successful onboarding, adoption, and long-term value realization of the SQE platform.\nDevelop and execute Customer Success Plans (CSPs) aligned with customer business objectives, success metrics, and expected ROI.\nBuild trusted relationships with executive sponsors and key stakeholders, serving as a strategic advisor and advocate for customer success.\nConduct regular Customer Success Reviews, and Technical Review Meetings (TRMs) to assess progress, demonstrate value, and align on future priorities.\nProactively identify customer risks and opportunities, providing strategic guidance and best practices to maximize outcomes.\nCustomer Success & Growth\nMonitor customer health, adoption, utilization, and engagement metrics to drive proactive success planning and risk mitigation.\nPartner with Support, Professional Services, Product Management, and Engineering to coordinate issue resolution, feature requests, and customer escalations.\nDeliver customer enablement through workshops, Lunch & Learn sessions, User Forums, and education on new Eggplant capabilities.\nPartner with Sales and Account Management to support renewals and identify opportunities for customer expansion, increased adoption, and cross-sell initiatives.\nCross-Functional Collaboration\nCollaborate with Sales, Product, Support, Professional Services, Marketing, and Engineering to deliver exceptional customer outcomes.\nMaintain accurate customer success plans, health metrics, risks, opportunities, and account activities within CRM and Customer Success platforms.\nContribute to the continuous improvement of Customer Success processes, playbooks, and best practices.\nQualifications\nExperience in Customer Success, Software Quality Engineering, QA, or Technical Account Management.\nStrong knowledge of AI-driven testing, test automation, software quality, and enterprise software.\nExperience with software testing, automation, CI/CD, and quality engineering practices.\nAbility to translate technical challenges into customer outcomes, adoption, and measurable ROI.\nStrong communication skills with technical and executive stakeholders. Fluid French and English language are a must have.\nAbility to collaborate with Engineering, Product, Support, Professional Services, and Sales teams.\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\nThe Customer Success Manager (CSM) serves as a trusted partner to our customers, helping them maximize the value of Keysight's Software Quality Engineering (SQE) platform. This role is responsible for driving customer onboarding, adoption, value realization, retention, and growth by building strong key customer relationships and delivering measurable outcomes.\nWorking closely with customers and cross-functional internal teams, the Strategic Customer Success Manager develops success strategies that align with customer objectives while identifying opportunities to expand the value of the SQE platform.\nKey Responsibilities\nStrategic Partnership & Value Delivery\nLead customers through the Guided Success Program, ensuring successful onboarding, adoption, and long-term value realization of the SQE platform.\nDevelop and execute Customer Success Plans (CSPs) aligned with customer business objectives, success metrics, and expected ROI.\nBuild trusted relationships with executive sponsors and key stakeholders, serving as a strategic advisor and advocate for customer success.\nConduct regular Customer Success Reviews, and Technical Review Meetings (TRMs) to assess progress, demonstrate value, and align on future priorities.\nProactively identify customer risks and opportunities, providing strategic guidance and best practices to maximize outcomes.\nCustomer Success & Growth\nMonitor customer health, adoption, utilization, and engagement metrics to drive proactive success planning and risk mitigation.\nPartner with Support, Professional Services, Product Management, and Engineering to coordinate issue resolution, feature requests, and customer escalations.\nDeliver customer enablement through workshops, Lunch & Learn sessions, User Forums, and education on new Eggplant capabilities.\nPartner with Sales and Account Management to support renewals and identify opportunities for customer expansion, increased adoption, and cross-sell initiatives.\nCross-Functional Collaboration\nCollaborate with Sales, Product, Support, Professional Services, Marketing, and Engineering to deliver exceptional customer outcomes.\nMaintain accurate customer success plans, health metrics, risks, opportunities, and account activities within CRM and Customer Success platforms.\nContribute to the continuous improvement of Customer Success processes, playbooks, and best practices.\nExperience in Customer Success, Software Quality Engineering, QA, or Technical Account Management.\nStrong knowledge of AI-driven testing, test automation, software quality, and enterprise software.\nExperience with software testing, automation, CI/CD, and quality engineering practices.\nAbility to translate technical challenges into customer outcomes, adoption, and measurable ROI.\nStrong communication skills with technical and executive stakeholders. Fluid French and English language are a must have.\nAbility to collaborate with Engineering, Product, Support, Professional Services, and Sales teams.\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***","description_format":"text","description_chars":7181,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-11T03:56:46Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.388,"p_room":0.45,"age_days":27,"expected_fill_days":14,"reasons":["conf:2","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/keysight-customer-success-manager","json_url":"https://alion.io/job/keysight-customer-success-manager.json","meta":{"generated_at":"2026-10-12T12:01:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18809,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53596},"rest":"https://alion.io/mcp/rest/get_company?id=53596"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeysight-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeysight-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeysight-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keysight-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeysight-customer-success-manager"}]}