Field Service Engineer

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Prepare equipment resources and scheduling for onsite campaign
• Maintenance of the various calibration software platforms.
• Calibration station setup / teardown
• Perform safety test on equipment
• Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products
• Deal directly with customer requests and inquiries, ensures customer satisfaction
• Calibrate T&ME, including troubleshooting, problem isolation & provide technical technical feedbacks to customers
• Establish and maintain close communication with customers to ensure we capture and meet customer expectation
• Compile OOT report for customer notification or problem resolution
• Assist in maintaining the calibration team’s accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training
• Ensure calibration services comply with ISO/IEC 17025 requirements
• Setup new calibration capability for Keysight and multi-vendor products
• Validate the new procedures, use of technical manuals
• Investigate out of tolerance of measurement standards and implement corrective action
• Serve as an internal resource on technical issues support
• Deliver other assignments as provided

Qualifications

• Bachelor’s Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science
• Typically 3-5 years relevant experience in Test and Measurement instruments for entry to this level
• Experience in DC & low frequency and RF & microwave metrology
• Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
• Onsite Calibration fundamentals knowledge, ESD precaution awareness
• Must be able to work with minimal supervision and interface effectively with team members and customers
• Demonstrate good customer engagement, interpersonal and communication skills
• Must be flexible and capable to work in a changing priorities environment

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***

• Prepare equipment resources and scheduling for onsite campaign
• Maintenance of the various calibration software platforms.
• Calibration station setup / teardown
• Perform safety test on equipment
• Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products
• Deal directly with customer requests and inquiries, ensures customer satisfaction
• Calibrate T&ME, including troubleshooting, problem isolation & provide technical technical feedbacks to customers
• Establish and maintain close communication with customers to ensure we capture and meet customer expectation
• Compile OOT report for customer notification or problem resolution
• Assist in maintaining the calibration team’s accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training
• Ensure calibration services comply with ISO/IEC 17025 requirements
• Setup new calibration capability for Keysight and multi-vendor products
• Validate the new procedures, use of technical manuals
• Investigate out of tolerance of measurement standards and implement corrective action
• Serve as an internal resource on technical issues support
• Deliver other assignments as provided

• Bachelor’s Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science
• Typically 3-5 years relevant experience in Test and Measurement instruments for entry to this level
• Experience in DC & low frequency and RF & microwave metrology
• Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
• Onsite Calibration fundamentals knowledge, ESD precaution awareness
• Must be able to work with minimal supervision and interface effectively with team members and customers
• Demonstrate good customer engagement, interpersonal and communication skills
• Must be flexible and capable to work in a changing priorities environment

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***