Field Service Engineer, Advanc

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

1. Technical Support and Maintenance:

• Diagnose, repair, and maintain the company’s technical products and equipment.
• Provide remote or onsite technical support to customers.
• Evaluate test failures, distinguishing between hardware and system software to determine if repair or re-alignment is required.
• Perform calibration and adjustment procedures on measurement and test equipment.
• Train customers on product usage and maintenance.

2. Installation and Optimization:

• Install and optimize hardware, software, and network products and configurations at customer sites.
• Ensure compatibility between customer expectations and support provided by the company.
• Install software and firmware upgrades, which may include re-imaging the customer’s instrument.

3. Customer Satisfaction and Communication:

• Advise customers on preventive maintenance and configurations that impact product performance.
• Proactively respond to potential equipment issues to prevent unplanned interruptions in customers’ business.
• Establish and maintain close communication with customers to ensure optimal performance of their test equipment assets.

4. Integrated Solutions and Training:

• Deliver fully integrated solutions (does not involve design), including peripherals, communications, operating systems, and applications software.
• Serve as an internal resource on technical issues and have knowledge of third-party products.
• Conduct internal technical training, maintenance seminars, and workshops for field engineers or customers.
• Train other field engineers or customers as needed.

5. Lead Qualification and System Expertise:

• May qualify leads for potential business opportunities.
• Possess expertise in the company’s systems and products.

Qualifications

Education and Experience

• Bachelor or above Degree in Electrical or Electronics Engineering or equivalent
• Minimum of 7 years related experience in Support of Test and Measurement instruments, or of equivalent fields
• Excellent troubleshooting skills are essential
• Fluent verbal and written communication skills in Mandarin and English to interface with customers and peers.
• Prior calibration and repair service experience with Keysight Test Equipment is a plus.
• Familiarity with automated calibration software platforms is a plus.
• Exposure to Test and Measurement industry is a plus.

Specific Knowledge and Expertise:

• Strong technical knowledge and hands-on experience in one or more of the following areas is highly desirable:
  • Optical test and measurement systems, including optical power meters, tunable laser sources, and related optical instrumentation.
  • RF/Microwave test and measurement equipment, including troubleshooting, repair, and calibration up to 50 GHz.
• Additional experience with high-voltage equipment or knowledge of electrical testing techniques and associated test equipment is beneficial.

Professional Competencies:

• Excellent communication and interpersonal skills, with a strong customer-centric mindset.
• Proactive, self-motivated, and able to work effectively under pressure with a positive growth mindset.
• Strong sense of ownership and accountability, with a consistent focus on meeting organizational KPIs and business objectives.
• Strong teamwork and collaboration skills, with the ability to work effectively across functions and with customers.
• Demonstrated commitment to continuous learning and technical capability development.

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***

1. Technical Support and Maintenance:

• Diagnose, repair, and maintain the company’s technical products and equipment.
• Provide remote or onsite technical support to customers.
• Evaluate test failures, distinguishing between hardware and system software to determine if repair or re-alignment is required.
• Perform calibration and adjustment procedures on measurement and test equipment.
• Train customers on product usage and maintenance.

2. Installation and Optimization:

• Install and optimize hardware, software, and network products and configurations at customer sites.
• Ensure compatibility between customer expectations and support provided by the company.
• Install software and firmware upgrades, which may include re-imaging the customer’s instrument.

3. Customer Satisfaction and Communication:

• Advise customers on preventive maintenance and configurations that impact product performance.
• Proactively respond to potential equipment issues to prevent unplanned interruptions in customers’ business.
• Establish and maintain close communication with customers to ensure optimal performance of their test equipment assets.

4. Integrated Solutions and Training:

• Deliver fully integrated solutions (does not involve design), including peripherals, communications, operating systems, and applications software.
• Serve as an internal resource on technical issues and have knowledge of third-party products.
• Conduct internal technical training, maintenance seminars, and workshops for field engineers or customers.
• Train other field engineers or customers as needed.

5. Lead Qualification and System Expertise:

• May qualify leads for potential business opportunities.
• Possess expertise in the company’s systems and products.

Education and Experience

• Bachelor or above Degree in Electrical or Electronics Engineering or equivalent
• Minimum of 7 years related experience in Support of Test and Measurement instruments, or of equivalent fields
• Excellent troubleshooting skills are essential
• Fluent verbal and written communication skills in Mandarin and English to interface with customers and peers.
• Prior calibration and repair service experience with Keysight Test Equipment is a plus.
• Familiarity with automated calibration software platforms is a plus.
• Exposure to Test and Measurement industry is a plus.

Specific Knowledge and Expertise:

• Strong technical knowledge and hands-on experience in one or more of the following areas is highly desirable:
  • Optical test and measurement systems, including optical power meters, tunable laser sources, and related optical instrumentation.
  • RF/Microwave test and measurement equipment, including troubleshooting, repair, and calibration up to 50 GHz.
• Additional experience with high-voltage equipment or knowledge of electrical testing techniques and associated test equipment is beneficial.

Professional Competencies:

• Excellent communication and interpersonal skills, with a strong customer-centric mindset.
• Proactive, self-motivated, and able to work effectively under pressure with a positive growth mindset.
• Strong sense of ownership and accountability, with a consistent focus on meeting organizational KPIs and business objectives.
• Strong teamwork and collaboration skills, with the ability to work effectively across functions and with customers.
• Demonstrated commitment to continuous learning and technical capability development.

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***