{"id":2256041,"url":"https://alion.io/job/keysight-sales-process-specialist-supervisor","title":"Sales Process Specialist Supervisor","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":120,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colorado Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":98900,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":98900},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T21:26:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T10:57:18Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"OverviewKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.\nOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.\nResponsibilities\nAbout the Role\nKeysight's Americas Sales Organization is growing, and we want our District Managers and Account Managers spending their time with customers. The Sales Process Specialist Supervisor leads a team of nine or more Sales Process Specialists and plays a central role in shaping what this team does. You will identify the administrative and operational tasks that pull the field away from selling, define which of those the team should own, and make sure every district and account manager across the US, Canada, and Latin America has the support they need.\nThis is a player/coach role. You will lead and develop the team while also rolling up your sleeves to do the work alongside them, especially as the scope of the function is being defined and built.\nKey Responsibilities\nDefining the Role of the Team\nPartner with District Managers and Account Managers to understand where administrative work is consuming selling time.\nIdentify, prioritize, and define the key tasks the Sales Process Specialist team should own, and refine that scope as the organization's needs evolve.\nDesign clear handoffs and engagement models between the field and the support team so everyone knows what support is available and how to access it.\nTrack and report the impact of the team's work, including time returned to the field.\nEnsuring Support Coverage\nWork with Senior Sales Directors to understand district priorities and make sure all districts are adequately supported.\nMonitor workload and support levels across districts, identifying gaps and rebalancing resources as needed.\nEstablish service levels and feedback loops so support quality is measured and continuously improved.\nServe as the escalation point for support needs and process issues from the field.\nTeam Leadership (Player/Coach)\nLead, coach, and develop a remote team of 9+ Sales Process Specialists, setting clear expectations and performance goals.\nActively perform support work alongside the team, particularly for complex, new, or high-priority tasks.\nAssign work across districts and time zones to deliver responsive, consistent support.\nBuild a culture of ownership, accountability, and continuous improvement within a distributed team.\nProcess Definition and Efficiency\nDefine, document, and standardize processes and procedures that improve efficiency across ASO.\nIdentify bottlenecks, redundancies, and inconsistencies across districts and drive resolution.\nDevelop training materials, playbooks, and standard work so the team's support scales as ASO grows.\nTools and Systems Enablement\nPartner with IT and Sales Operations to equip the team with the tools, systems access, and automation needed to work efficiently.\nRepresent the field's requirements in system enhancements and new tool rollouts.\nIdentify opportunities to use automation and AI to reduce manual work.\nQualifications\n5+ years of experience in a sales administration, sales operations, or sales support role.\nExperience leading or supervising a team, including working as a player/coach; remote team experience preferred.\nDemonstrated ability to assess a workflow, identify inefficiencies, and define practical processes that others adopt.\nComfort working in a role where scope is still being shaped, with the judgment to prioritize what matters most to the field.\nProficiency with CRM platforms (e.g., Salesforce) and Microsoft Office, especially Excel.\nStrong communication and relationship skills, with the ability to work credibly with district and sales leadership.\nAbility to travel occasionally (up to [10-15]%) for team meetings, district visits, and sales events.\nBachelor's degree or equivalent experience.\nPreferred Qualifications\nExperience supporting a technical or B2B sales organization, ideally in electronics, test and measurement, or high-tech.\nProcess improvement training or certification (Lean, Six Sigma, or similar).\nExperience standing up or scaling a new support function.\nExperience supporting sales teams across multiple countries, including Canada and Latin America. Spanish and/or Portuguese a plus.\nWhat Success Looks Like in the First Year\nA defined, agreed-upon scope of tasks the team owns, built from direct input from district and account managers.\nEvery district and account manager has a clear path to support, with coverage gaps identified and closed.\nDocumented, standardized processes adopted across ASO districts.\nA high-performing team operating against defined service levels, with measurable time returned to the field.\nThe level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.\nColorado Pay Range MIN $98,900.00 MIDPOINT $131,860.00 MAX $164,830.00\nNote: For other locations, pay ranges will vary by region\nUS Employees may be eligible for the following benefits:\nMedical, dental and vision\nHealth Savings Account\nHealth Care and Dependent Care Flexible Spending Accounts\nLife, Accident, Disability insurance\nBusiness Travel Accident and Business Travel Health\n401(k) Plan\nFlexible Time Off, Paid Holidays\nPaid Family Leave\nDiscounts, Perks\nTuition Reimbursement\nAdoption Assistance\nESPP (Employee Stock Purchase Plan)\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\nKeysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.\nAbout the Role\nKeysight's Americas Sales Organization is growing, and we want our District Managers and Account Managers spending their time with customers. The Sales Process Specialist Supervisor leads a team of nine or more Sales Process Specialists and plays a central role in shaping what this team does. You will identify the administrative and operational tasks that pull the field away from selling, define which of those the team should own, and make sure every district and account manager across the US, Canada, and Latin America has the support they need.\nThis is a player/coach role. You will lead and develop the team while also rolling up your sleeves to do the work alongside them, especially as the scope of the function is being defined and built.\nKey Responsibilities\nDefining the Role of the Team\nPartner with District Managers and Account Managers to understand where administrative work is consuming selling time.\nIdentify, prioritize, and define the key tasks the Sales Process Specialist team should own, and refine that scope as the organization's needs evolve.\nDesign clear handoffs and engagement models between the field and the support team so everyone knows what support is available and how to access it.\nTrack and report the impact of the team's work, including time returned to the field.\nEnsuring Support Coverage\nWork with Senior Sales Directors to understand district priorities and make sure all districts are adequately supported.\nMonitor workload and support levels across districts, identifying gaps and rebalancing resources as needed.\nEstablish service levels and feedback loops so support quality is measured and continuously improved.\nServe as the escalation point for support needs and process issues from the field.\nTeam Leadership (Player/Coach)\nLead, coach, and develop a remote team of 9+ Sales Process Specialists, setting clear expectations and performance goals.\nActively perform support work alongside the team, particularly for complex, new, or high-priority tasks.\nAssign work across districts and time zones to deliver responsive, consistent support.\nBuild a culture of ownership, accountability, and continuous improvement within a distributed team.\nProcess Definition and Efficiency\nDefine, document, and standardize processes and procedures that improve efficiency across ASO.\nIdentify bottlenecks, redundancies, and inconsistencies across districts and drive resolution.\nDevelop training materials, playbooks, and standard work so the team's support scales as ASO grows.\nTools and Systems Enablement\nPartner with IT and Sales Operations to equip the team with the tools, systems access, and automation needed to work efficiently.\nRepresent the field's requirements in system enhancements and new tool rollouts.\nIdentify opportunities to use automation and AI to reduce manual work.\n5+ years of experience in a sales administration, sales operations, or sales support role.\nExperience leading or supervising a team, including working as a player/coach; remote team experience preferred.\nDemonstrated ability to assess a workflow, identify inefficiencies, and define practical processes that others adopt.\nComfort working in a role where scope is still being shaped, with the judgment to prioritize what matters most to the field.\nProficiency with CRM platforms (e.g., Salesforce) and Microsoft Office, especially Excel.\nStrong communication and relationship skills, with the ability to work credibly with district and sales leadership.\nAbility to travel occasionally (up to [10-15]%) for team meetings, district visits, and sales events.\nBachelor's degree or equivalent experience.\nPreferred Qualifications\nExperience supporting a technical or B2B sales organization, ideally in electronics, test and measurement, or high-tech.\nProcess improvement training or certification (Lean, Six Sigma, or similar).\nExperience standing up or scaling a new support function.\nExperience supporting sales teams across multiple countries, including Canada and Latin America. Spanish and/or Portuguese a plus.\nWhat Success Looks Like in the First Year\nA defined, agreed-upon scope of tasks the team owns, built from direct input from district and account managers.\nEvery district and account manager has a clear path to support, with coverage gaps identified and closed.\nDocumented, standardized processes adopted across ASO districts.\nA high-performing team operating against defined service levels, with measurable time returned to the field.\nThe level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.\nColorado Pay Range MIN $98,900.00 MIDPOINT $131,860.00 MAX $164,830.00\nNote: For other locations, pay ranges will vary by region\nUS Employees may be eligible for the following benefits:\nMedical, dental and vision\nHealth Savings Account\nHealth Care and Dependent Care Flexible Spending Accounts\nLife, Accident, Disability insurance\nBusiness Travel Accident and Business Travel Health\n401(k) Plan\nFlexible Time Off, Paid Holidays\nPaid Family Leave\nDiscounts, Perks\nTuition Reimbursement\nAdoption Assistance\nESPP (Employee Stock Purchase Plan)\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\nKeysight Technologies Inc. is an equal opportunity employer. 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