{"id":2256434,"url":"https://alion.io/job/keysight-senior-partner-success-manager","title":"Senior Partner Success Manager","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":84,"open_postings":104,"ghost_share":0,"stale_share":0.654,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":128670,"max":214440,"currency":"USD","period":"year","gross":null,"usd_annual":214440},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":true},{"name":"SQL","optional":true}],"status":"closed","first_seen_at":"2026-08-20T21:16:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-23T17:57:10Z","board_verified":false,"closed_at":"2026-10-23T17:57:10Z","days_open":63,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":63},"description":"OverviewKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.\nOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.\nSoftware is a strategic growth area for Keysight, and the Customer Software Entitlement & Delivery (CSED) organization plays a vital role in enabling software monetization, customer experiences, scalable business operations, and successful M&A integration across the company. This is powered primarily via the Keysight Software Manager (KSM) platform - a portfolio of applications, services, and SDKs integrated throughout the customer and software subscription lifecycle.\nThe Product Innovation & Experience (PIE) team is responsible for ensuring KSM continues to evolve with Keysight’s strategic objectives and serve as a competitive advantage for the company. As the Partner Success Manager, you will be the force-multiplier for the combined output of the Product Management, Business Enablement & Operations, and QA Engineering functions of this team. In this role, you will drive partner engagement & success, platform adoption, scaled communications, knowledgebase & learning resource management, business operations support, customer incident response, and other activities that help users extract the highest value from our tools. The successful candidate will bring a combination of customer-centric thinking, empathy, and relationship-management skills balanced with operational rigor, data-driven decision-making, and technical literacy.\nResponsibilities\nPartner Engagement & Success\nEstablish & maintain trusted relationships with stakeholders across R&D, Sales, Support, Business Operations, Order Fulfillment, Finance, Legal, and other partner organizations\nHelp partners achieve their business objectives by serving as a consultative expert & strategic advisor for CSED platforms, capabilities, operational models, policies, and best practices\nRepresent CSED in cross-functional strategic initiatives\nDevelop & deliver training programs, workshops, demonstrations, webinars, and recurring office hours for key stakeholder groups across Keysight\nEstablish & lead critical partner engagement programs including Subject Matter Expert (SME) Forum, Brownbag Learning Sessions, Voice-of-Business / Voice-of-Customer, etc.\nSupport CX improvement program, including through facilitation of UX studies\nRepresent stakeholder & customer perspectives within internal forums to influence product roadmaps and strategic investments\nPlatform Adoption & Communications\nDrive adoption of new platform capabilities, policies, and processes. This includes organizing the program, engaging stakeholders, tracking & report progress, managing dependencies, etc.\nSupport acquisition onboarding, migration, and change-management plans to accelerate realization of business value\nPartner with Product Management, Engineering, QA, and platform operations counterparts to support successful rollout of new features & products\nOwn scaled communications on behalf of the team including roadmap updates, release notes, critical system announcements, etc.\nKnowledgebases & Learning Resources\nOwn and maintain partner & customer knowledge bases, operational playbooks, FAQs, cheat-sheets, and relevant presentation collateral\nLaunch an internal platform certification program that ensures baseline understanding of policies & capabilities, prior to enabling user access\nCreate self-service online learning resources integrated with new hire onboarding learning paths to ensure baseline understanding of SW policy, operations, and licensing\nCodify institutional knowledge and best practices into written form \nBusiness Operations & Support\nSupport business-critical workflows including new product introductions (NPI), software delivery & update management, order exception handling, and channel partner operations\nPractice continuous improvement to identify process bottlenecks, operational risks, and scaling opportunities; partner with product team to deliver programmatic solutions\nCoordinate investigation and resolution of complex technical issues, business escalations, and customer incidents; facilitate root cause analysis exercises to prevent future recurrences\nQualifications\nBachelor's degree in Business Management, Information Systems, Computer Science, or related field\n7+ years of experience in Partner Success, Customer Success, Product Operations, Program Management, Technical Marketing, or similar roles\nIn depth understanding of the end-to-end B2B software customer journey, touchpoints, and key drivers & constraints\nDeep understanding of the enterprise B2B software business operating model from new product introduction to order fulfillment to support & maintenance\nDemonstrated experience driving adoption & utility maximization, user onboarding & support, partner or customer enablement, and scaled communications\nProven ability to define metrics, make data-driven decisions, navigate contradictory data-points, and build anecdote & data-supported narratives\nStrong project and program management skills, including leading initiatives across multiple teams and geographies without direct authority\nExceptional coordination, communication, and presentation skills across technical, non-technical, and executive sponsor stakeholders\nPreferred Qualifications\nMBA or STEM-related Master’s Degree\nExperience with software entitlement, licensing, and enforcement technologies\nExperience designing and scaling partner enablement frameworks, adoption programs, success playbooks, or self-sustaining user ecosystems\nKnowledge of product lifecycle management, software development processes, and release management practices\nIntermediate SQL skills including but not limited to nested/sub-queries, temp-tables, multi-table joins, views, and generally being able to navigate large datasets\nExperience conducting Quarterly Business Reviews (QBRs), executive briefings, and business planning sessions\nExperience working in globally distributed & multi-cultural environments\nExperience working within the context of common QTC / GTM business systems (ex. Oracle, Salesforce, etc.)\nThis job can be located in Loveland (CO), Colorado Springs (CO), Denver (CO), Seattle (WA), or Remote (US Only).\nThis position requires access to technology and/or technical data that is subject to U.S. export controls. You must be a U.S. citizen, lawful permanent resident of the U.S., protected individual under 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Government.\nCareers Privacy Statement\nKeysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.\nThe level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.\nColorado pay range: MIN $128,670.00 - MAX $214,440.00\nNote: For other locations, pay ranges will vary by region\nThis role is eligible for Keysight Results Bonus Program and US Employees may be eligible for the following benefits:\nMedical, dental and vision\nHealth Savings Account\nHealth Care and Dependent Care Flexible Spending Accounts\nLife, Accident, Disability insurance\nBusiness Travel Accident and Business Travel Health\n401(k) Plan\nFlexible Time Off, Paid Holidays\nPaid Family Leave\nDiscounts, Perks\nTuition Reimbursement\nAdoption Assistance\nESPP (Employee Stock Purchase Plan)\nPartner Engagement & Success\nEstablish & maintain trusted relationships with stakeholders across R&D, Sales, Support, Business Operations, Order Fulfillment, Finance, Legal, and other partner organizations\nHelp partners achieve their business objectives by serving as a consultative expert & strategic advisor for CSED platforms, capabilities, operational models, policies, and best practices\nRepresent CSED in cross-functional strategic initiatives\nDevelop & deliver training programs, workshops, demonstrations, webinars, and recurring office hours for key stakeholder groups across Keysight\nEstablish & lead critical partner engagement programs including Subject Matter Expert (SME) Forum, Brownbag Learning Sessions, Voice-of-Business / Voice-of-Customer, etc.\nSupport CX improvement program, including through facilitation of UX studies\nRepresent stakeholder & customer perspectives within internal forums to influence product roadmaps and strategic investments\nPlatform Adoption & Communications\nDrive adoption of new platform capabilities, policies, and processes. This includes organizing the program, engaging stakeholders, tracking & report progress, managing dependencies, etc.\nSupport acquisition onboarding, migration, and change-management plans to accelerate realization of business value\nPartner with Product Management, Engineering, QA, and platform operations counterparts to support successful rollout of new features & products\nOwn scaled communications on behalf of the team including roadmap updates, release notes, critical system announcements, etc.\nKnowledgebases & Learning Resources\nOwn and maintain partner & customer knowledge bases, operational playbooks, FAQs, cheat-sheets, and relevant presentation collateral\nLaunch an internal platform certification program that ensures baseline understanding of policies & capabilities, prior to enabling user access\nCreate self-service online learning resources integrated with new hire onboarding learning paths to ensure baseline understanding of SW policy, operations, and licensing\nCodify institutional knowledge and best practices into written form \nBusiness Operations & Support\nSupport business-critical workflows including new product introductions (NPI), software delivery & update management, order exception handling, and channel partner operations\nPractice continuous improvement to identify process bottlenecks, operational risks, and scaling opportunities; partner with product team to deliver programmatic solutions\nCoordinate investigation and resolution of complex technical issues, business escalations, and customer incidents; facilitate root cause analysis exercises to prevent future recurrences\nBachelor's degree in Business Management, Information Systems, Computer Science, or related field\n7+ years of experience in Partner Success, Customer Success, Product Operations, Program Management, Technical Marketing, or similar roles\nIn depth understanding of the end-to-end B2B software customer journey, touchpoints, and key drivers & constraints\nDeep understanding of the enterprise B2B software business operating model from new product introduction to order fulfillment to support & maintenance\nDemonstrated experience driving adoption & utility maximization, user onboarding & support, partner or customer enablement, and scaled communications\nProven ability to define metrics, make data-driven decisions, navigate contradictory data-points, and build anecdote & data-supported narratives\nStrong project and program management skills, including leading initiatives across multiple teams and geographies without direct authority\nExceptional coordination, communication, and presentation skills across technical, non-technical, and executive sponsor stakeholders\nPreferred Qualifications\nMBA or STEM-related Mas...","description_format":"text","description_chars":14299,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-11T03:56:46Z"},{"event":"close","at":"2026-10-23T17:57:10Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":214440,"is_top_pay":true},"html_url":"https://alion.io/job/keysight-senior-partner-success-manager","json_url":"https://alion.io/job/keysight-senior-partner-success-manager.json","meta":{"generated_at":"2026-10-30T15:34:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3423,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53596},"rest":"https://alion.io/mcp/rest/get_company?id=53596"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeysight-senior-partner-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeysight-senior-partner-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeysight-senior-partner-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keysight-senior-partner-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeysight-senior-partner-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2256434}},{"tool":"search_jobs","arguments":{"company":"keysight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2256434},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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