{"id":2256000,"url":"https://alion.io/job/keysight-services-account-manager","title":"Services Account Manager","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"A","score":86,"open_postings":116,"ghost_share":0,"stale_share":0.353,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150730,"max":251220,"currency":"USD","period":"year","gross":null,"usd_annual":251220},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T21:05:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T18:57:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"OverviewKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.\nOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.\nLocation: Midwest\nRole Type: Full-Time, Advanced/Principal Individual Contributor\nBusiness Unit: Keysight Global Services\nTravel: 50% across regional customer sites\nKeysight’s Global Services organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Midwest region.\nThis senior individual contributor will own large, complex service portfolios-Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support-acting as the primary business leader for post-sales lifecycle value.\nYou will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and mission-critical requirements.\nResponsibilities\nStrategic Account Leadership\nOwn and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region.\nDevelop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.\nServe as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.\nLead executive-level service reviews, QBRs, and long-term service planning discussions.\nSales Growth & Business Development\nDrive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.\nIdentify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.\nBuild multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.\nNegotiate commercial terms, pricing, and service deliverables at expert level.\nCustomer Relationship Management\nOwn C-suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.\nEngage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.\nServe as escalation point for critical service events, outage mitigation, or urgent operational support.\nCross-Functional Leadership\nPartner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.\nCollaborate with Legal, Finance, and Operations to structure complex service agreements.\nLead internal teams during RFPs, contract renewals, and technical solution development.\nQualifications\nRequired\n8-12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).\nDeep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.\nProven ability to manage complex enterprise customers and close multi-year service agreements.\nStrong business acumen in negotiation, commercial structuring, and value-based selling.\nAbility to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.\nPreferred\nExperience working with enterprise customers in the Northeast corridor-Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.\nUnderstanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.\nFamiliarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.\nBachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.\nCore Competencies\nStrategic account planning and executive communication\nExpert-level negotiation and commercial strategy\nTechnical credibility across test engineering and service operations\nRelationship building at all levels\nProblem-solving and escalation management\nResource coordination across cross-functional teams\nLong-cycle and complex-deal sales execution\nSuccess Indicators\nAnnual growth of service contract value and penetration rate\nHigh customer satisfaction and strong renewal performance\nIncreased multi-year service agreements and expanded KeysightCare adoption\nStrong alignment with Sales and Delivery teams to improve customer outcomes\nDevelopment of long-term, strategic service roadmaps with top regional accounts\nPay Range:\nUSD $150,730.00 - USD $251,220.00 Year\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\nStrategic Account Leadership\nOwn and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region.\nDevelop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.\nServe as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.\nLead executive-level service reviews, QBRs, and long-term service planning discussions.\nSales Growth & Business Development\nDrive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.\nIdentify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.\nBuild multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.\nNegotiate commercial terms, pricing, and service deliverables at expert level.\nCustomer Relationship Management\nOwn C-suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.\nEngage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.\nServe as escalation point for critical service events, outage mitigation, or urgent operational support.\nCross-Functional Leadership\nPartner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.\nCollaborate with Legal, Finance, and Operations to structure complex service agreements.\nLead internal teams during RFPs, contract renewals, and technical solution development.\nRequired\n8-12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).\nDeep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.\nProven ability to manage complex enterprise customers and close multi-year service agreements.\nStrong business acumen in negotiation, commercial structuring, and value-based selling.\nAbility to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.\nPreferred\nExperience working with enterprise customers in the Northeast corridor-Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.\nUnderstanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.\nFamiliarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.\nBachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.\nCore Competencies\nStrategic account planning and executive communication\nExpert-level negotiation and commercial strategy\nTechnical credibility across test engineering and service operations\nRelationship building at all levels\nProblem-solving and escalation management\nResource coordination across cross-functional teams\nLong-cycle and complex-deal sales execution\nSuccess Indicators\nAnnual growth of service contract value and penetration rate\nHigh customer satisfaction and strong renewal performance\nIncreased multi-year service agreements and expanded KeysightCare adoption\nStrong alignment with Sales and Delivery teams to improve customer outcomes\nDevelopment of long-term, strategic service roadmaps with top regional accounts\nPay Range:\nUSD $150,730.00 - USD $251,220.00 Year\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***","description_format":"text","description_chars":9065,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-11T03:56:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":74,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":251220,"is_top_pay":true},"html_url":"https://alion.io/job/keysight-services-account-manager","json_url":"https://alion.io/job/keysight-services-account-manager.json","meta":{"generated_at":"2026-10-13T19:35:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53596},"rest":"https://alion.io/mcp/rest/get_company?id=53596"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeysight-services-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeysight-services-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeysight-services-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keysight-services-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeysight-services-account-manager"}]}