{"id":2256473,"url":"https://alion.io/job/keysight-technical-support-engineer-advanced-2","title":"Technical Support Engineer, Advanced","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":120,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-08-12T13:10:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T17:03:44Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"OverviewKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.\nOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.\nThe Senior NPI Planning & Service Enablement Engineer serves as the APAC focal point for New Product Introduction (NPI) planning, service capability deployment, and operational readiness across the Keysight service network. Working within a centralized global Service Enablement organization, this role is responsible for transforming product launch requirements into executable regional deployment strategies that ensure service readiness, capacity availability, technician preparedness, and operational scalability.\nThe position acts as the bridge between Global NPI teams, Product Divisions, Regional Service Centers, Supply Chain, Finance, and Operations leadership to proactively identify capability gaps, mitigate deployment risks, and ensure successful launch of new products and services across APAC.\nSuccess in this role requires strong program management, technical operations knowledge, strategic planning capabilities, and the ability to influence stakeholders across multiple functions and geographies.\nResponsibilities\nGlobal NPI Planning & Regional Readiness\nServe as the APAC lead for NPI planning activities within the Global Service Enablement organization.\nTranslate global product introduction plans into regional deployment and readiness strategies.\nDrive comprehensive readiness assessments covering capability, capacity, equipment, tooling, training, documentation, and operational support requirements.\nParticipate in global NPI planning forums and represent APAC service requirements during product launch planning.\nEstablish and maintain regional launch roadmaps aligned with global NPI schedules and business priorities.\nEnsure operational handoff from NPI implementation into steady-state service execution.\nCapability & Capacity Planning\nAssess regional service capability requirements for upcoming NPIs across all APAC service locations.\nIdentify future gaps in skills, equipment, test stations, tooling, facilities, and operational resources.\nDevelop mitigation plans to address readiness risks before product launch.\nPartner with regional leaders to build scalable capability deployment plans supporting future growth.\nProvide visibility into regional demand, deployment status, resource constraints, and readiness risks.\nSupport strategic decisions regarding regional service footprint expansion and capability placement.\nService Enablement & Deployment Governance\nLead cross-functional deployment planning activities across service centers, operations, product divisions, and supply chain organizations.\nDrive execution of service capability deployments including equipment procurement, station qualification, documentation release, and training readiness.\nEstablish governance processes and readiness review mechanisms to ensure successful launch execution.\nMonitor deployment milestones and escalate risks impacting launch schedules or customer readiness.\nFacilitate post-launch reviews and continuous improvement activities.\nForecasting, Risk Management & Portfolio Visibility\nMaintain visibility to the regional NPI portfolio and future launch pipeline.\nAnalyze product introduction forecasts and anticipate service enablement requirements.\nDevelop risk assessments and readiness scorecards for leadership review.\nIdentify opportunities for resource sharing, standardization, and capability optimization across the APAC network.\nSupport scenario planning and capacity modeling activities to improve decision making and operational preparedness.\nTraining & Operational Readiness\nCoordinate technician enablement strategies for new products and capabilities.\nEnsure training plans, certification requirements, documentation, and operational procedures are completed prior to launch.\nPartner with subject matter experts and Product Divisions to establish sustainable knowledge transfer processes.\nDrive consistent deployment standards and best practices across APAC service locations.\nData, Reporting & Continuous Improvement\nDrive adoption of standardized NPI planning processes, tools, and reporting frameworks.\nDevelop executive-level visibility into readiness status, capability deployment progress, and forecasted risks.\nLeverage operational data to improve planning accuracy and deployment effectiveness.\nIdentify opportunities to streamline NPI execution and reduce time-to-service readiness.\nSupport transformation initiatives focused on global capability planning and service network optimization.\nKey Interfaces\nGlobal Service Enablement Leadership\nProduct Division NPI Program Managers\nResearch & Development Teams\nAPAC Service Operations Leaders\nGlobal and Regional Supply Chain Organizations\nFinance and Business Planning Teams\nTraining and Technical Enablement Organizations\nCustomer Support and Service Delivery Teams\nQualifications\nRequired\nBachelor's degree in Engineering, Operations Management, Industrial Engineering, or related technical discipline.\n7+ years of experience in NPI, service operations, manufacturing operations, technical program management, or product deployment.\nStrong understanding of operational readiness, capacity planning, and service delivery processes.\nExperience managing cross-functional projects involving multiple stakeholders and global teams.\nStrong analytical, organizational, and risk management skills.\nExcellent communication and stakeholder management capabilities.\nPreferred\nExperience supporting complex electronic test and measurement products.\nExperience with global product launch or service deployment programs.\nKnowledge of service operations, calibration, repair, or technical support environments.\nExperience with capacity planning, forecasting, and operational analytics.\nFamiliarity with NEST, SAP, Power BI, or equivalent operational planning and reporting tools.\nPMP, Agile, Lean, or Six Sigma certification preferred.\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\nGlobal NPI Planning & Regional Readiness\nServe as the APAC lead for NPI planning activities within the Global Service Enablement organization.\nTranslate global product introduction plans into regional deployment and readiness strategies.\nDrive comprehensive readiness assessments covering capability, capacity, equipment, tooling, training, documentation, and operational support requirements.\nParticipate in global NPI planning forums and represent APAC service requirements during product launch planning.\nEstablish and maintain regional launch roadmaps aligned with global NPI schedules and business priorities.\nEnsure operational handoff from NPI implementation into steady-state service execution.\nCapability & Capacity Planning\nAssess regional service capability requirements for upcoming NPIs across all APAC service locations.\nIdentify future gaps in skills, equipment, test stations, tooling, facilities, and operational resources.\nDevelop mitigation plans to address readiness risks before product launch.\nPartner with regional leaders to build scalable capability deployment plans supporting future growth.\nProvide visibility into regional demand, deployment status, resource constraints, and readiness risks.\nSupport strategic decisions regarding regional service footprint expansion and capability placement.\nService Enablement & Deployment Governance\nLead cross-functional deployment planning activities across service centers, operations, product divisions, and supply chain organizations.\nDrive execution of service capability deployments including equipment procurement, station qualification, documentation release, and training readiness.\nEstablish governance processes and readiness review mechanisms to ensure successful launch execution.\nMonitor deployment milestones and escalate risks impacting launch schedules or customer readiness.\nFacilitate post-launch reviews and continuous improvement activities.\nForecasting, Risk Management & Portfolio Visibility\nMaintain visibility to the regional NPI portfolio and future launch pipeline.\nAnalyze product introduction forecasts and anticipate service enablement requirements.\nDevelop risk assessments and readiness scorecards for leadership review.\nIdentify opportunities for resource sharing, standardization, and capability optimization across the APAC network.\nSupport scenario planning and capacity modeling activities to improve decision making and operational preparedness.\nTraining & Operational Readiness\nCoordinate technician enablement strategies for new products and capabilities.\nEnsure training plans, certification requirements, documentation, and operational procedures are completed prior to launch.\nPartner with subject matter experts and Product Divisions to establish sustainable knowledge transfer processes.\nDrive consistent deployment standards and best practices across APAC service locations.\nData, Reporting & Continuous Improvement\nDrive adoption of standardized NPI planning processes, tools, and reporting frameworks.\nDevelop executive-level visibility into readiness status, capability deployment progress, and forecasted risks.\nLeverage operational data to improve planning accuracy and deployment effectiveness.\nIdentify opportunities to streamline NPI execution and reduce time-to-service readiness.\nSupport transformation initiatives focused on global capability planning and service network optimization.\nKey Interfaces\nGlobal Service Enablement Leadership\nProduct Division NPI Program Managers\nResearch & Development Teams\nAPAC Service Operations Leaders\nGlobal and Regional Supply Chain Organizations\nFinance and Business Planning Teams\nTraining and Technical Enablement Organizations\nCustomer Support and Service Delivery Teams\nRequired\nBachelor's degree in Engineering, Operations Management, Industrial Engineering, or related technical discipline.\n7+ years of experience in NPI, service operations, manufacturing operations, technical program management, or product deployment.\nStrong understanding of operational readiness, capacity planning, and service delivery processes.\nExperience managing cross-functional projects involving multiple stakeholders and global teams.\nStrong analytical, organizational, and risk management skills.\nExcellent communication and stakeholder management capabilities.\nPreferred\nExperience supporting complex electronic test and measurement products.\nExperience with global product launch or service deployment programs.\nKnowledge of service operations, calibration, repair, or technical support environments.\nExperience with capacity planning, forecasting, and operational analytics.\nFamiliarity with NEST, SAP, Power BI, or equivalent operational planning and reporting tools.\nPMP, Agile, Lean, or Six Sigma certification preferred.\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***","description_format":"text","description_chars":11456,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-11T03:56:46Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long 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