{"id":2255993,"url":"https://alion.io/job/keysight-technical-support-engineer-advanced","title":"Technical Support Engineer, Advanced","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-08T07:16:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T04:12:44Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"OverviewKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.\nOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.\nIn your role as technical support engineer you will be the first point of contact for our customers in case of any issues with the products they have acquired or in case of questions on the proper usage if the products.\nCustomer experience is also involved in delivering the best possible quality of our products to the customers by testing the products created by the development team, test complete setups before they are shipped to the customers and performing on-site installations\nJust as important in this role are pre-sales activities which means you should be able to assist our sales team with technical expertise, organize customer facing demos and attend industry events to promote our products.\nResponsibilities\nResolve customer challenges with technical expertise and a passion for turning potential frustrations into positive experiences\nCreate content for our customers that will help them make better use of our products\nHandle FAT for complete setups sold to customers\nOrganize customer feedback interviews\nDemonstrate products on request as a pre salesactivity\nHandle test activities within the SCRUM development teams\nCreate and maintain the automated test framework\nPre-sales activities, assisting the sales and account managers\nQualifications\nNative Chinese language skills\nYou have the capabilities to identify the right approaches and initiatives to achieve an improved customer experience\nBeing able to communicate on a professional level with our customers \nApply test methodologies in an efficient way to improve the quality of Riscure products\nHave a good understanding of the technical capabilities of Riscure products\nAbility to listen to customers and understand their technical needs and how Riscure products can contribute to that\nStay positive under stress and be able to distinguish between main and secondary objectives\nMindset\nSkills to support collaboration within and outside products organization\nService oriented without losing sight of Riscure goals\nFair but decisive towards customers in handling their requests\nCuriousand eager to learn\nCreative in understanding customer requirements and make a mapping to our solutions\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\nResolve customer challenges with technical expertise and a passion for turning potential frustrations into positive experiences\nCreate content for our customers that will help them make better use of our products\nHandle FAT for complete setups sold to customers\nOrganize customer feedback interviews\nDemonstrate products on request as a pre salesactivity\nHandle test activities within the SCRUM development teams\nCreate and maintain the automated test framework\nPre-sales activities, assisting the sales and account managers\nNative Chinese language skills\nYou have the capabilities to identify the right approaches and initiatives to achieve an improved customer experience\nBeing able to communicate on a professional level with our customers \nApply test methodologies in an efficient way to improve the quality of Riscure products\nHave a good understanding of the technical capabilities of Riscure products\nAbility to listen to customers and understand their technical needs and how Riscure products can contribute to that\nStay positive under stress and be able to distinguish between main and secondary objectives\nMindset\nSkills to support collaboration within and outside products organization\nService oriented without losing sight of Riscure goals\nFair but decisive towards customers in handling their requests\nCuriousand eager to learn\nCreative in understanding customer requirements and make a mapping to our solutions\nCareers Privacy Statement ***Keysight is an Equal Opportunity 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