{"id":2256304,"url":"https://alion.io/job/keysight-technical-support-engineer-expert","title":"Technical Support Engineer Expert","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Git","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Tcpdump","optional":false},{"name":"Wireshark","optional":false},{"name":"AWS","optional":true},{"name":"CI/CD","optional":true},{"name":"GCP","optional":true},{"name":"SRE","optional":true}],"status":"live","first_seen_at":"2026-09-21T16:09:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T04:12:44Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"OverviewKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.\nOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.\nAs Staff Technical Support Engineer, you will serve as a senior technical leader and domain expert within the global support organization. This role is designed for a highly experienced engineer with deep technical acumen and a strong track record of influencing support operations, engineering decisions, and customer satisfaction at scale.\nYou will take ownership of complex and high-impact technical challenges across our satellite navigation test and simulation platforms, often working directly with strategic customers and PNT’s engineering and product teams. Your role extends beyond case resolution to include technical mentoring, process innovation, and driving systemic improvements in product supportability and reliability.\nResponsibilities\nServe as the final point of escalation for complex and business-critical customer issues involving multi-layered software/hardware environments.\nLead root cause investigations for difficult-to-reproduce or cross-domain issues, coordinating with Product, R&D, QA, and Field Engineering.\nDevelop or contribute to diagnostic tools, automation frameworks, and technical resources to improve support efficiency and consistency.\nOwn and lead post-incident reviews, ensuring technical resolution and clear communication of remediation strategies.\nPartner with key accounts to resolve long-term technical challenges and represent PNT in executive-level discussions on support and engineering escalations.\nParticipate in customer success planning, contributing to architecture reviews, upgrade strategies, and proactive technical health assessments.\nAct as a trusted technical advisor during major escalations and transformation initiatives.\nLead or contribute to the design and deployment of scalable support workflows, including automated log parsing, triage tooling, and observability pipelines.\nIdentify trends in support data to drive systemic product or process improvements.\nCollaborate cross-functionally to evolve support readiness standards for new product releases or service offerings.\nRepresent Technical Support in cross-functional initiatives including product design reviews.\nCollaborate closely with Engineering, Product Management, and Professional Services to ensure the customer voice is embedded in the product lifecycle.\nContribute to PNT’s technical culture by promoting reliability, supportability, and customer-centric design in engineering practices.\nBehaviours\nTechnical thought leader with the ability to influence teams across product, engineering, and support.\nHighly autonomous, capable of making independent, high-impact decisions under pressure.\nStrong communicator, able to engage effectively with both executive stakeholders and technical peers.\nCommitted to continuous improvement, knowledge sharing, and raising the quality of both product and service.\nDriven by customer success, operational excellence, and a passion for solving tough problems.\nQualifications\nBachelor's or master's degree in engineering, Electronics, Computer Science, or a related technical field; or equivalent hands-on experience.\nExtensive experience (typically +8 years) in technical support, field engineering, or systems integration, ideally in RF, GNSS, networking, or test & measurement domains.\nExpert-level understanding of:\n- Linux internals, system performance, and scripting (Bash, Python, etc.)\n- RF test equipment and signal chains\n- Networking protocols, diagnostics, and packet-level analysis (Wireshark, tcpdump, etc.)\nDemonstrated ability to lead technical investigations, influence engineering teams, and manage high-pressure escalations independently.\nExperience with support and engineering tools such as Salesforce, Jira, Git, and observability stacks.\nDesirable Skills & Knowledge:\nKnowledge of GNSS simulation systems, timing/sync architectures, or satellite navigation protocols.\nFamiliarity with DevOps, CI/CD, or site reliability engineering practices.\nExperience contributing to support tooling architecture or automation platforms.\nCertifications such as Linux+, RF/Satellite communications, AWS/GCP, or similar are a plus.\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\nServe as the final point of escalation for complex and business-critical customer issues involving multi-layered software/hardware environments.\nLead root cause investigations for difficult-to-reproduce or cross-domain issues, coordinating with Product, R&D, QA, and Field Engineering.\nDevelop or contribute to diagnostic tools, automation frameworks, and technical resources to improve support efficiency and consistency.\nOwn and lead post-incident reviews, ensuring technical resolution and clear communication of remediation strategies.\nPartner with key accounts to resolve long-term technical challenges and represent PNT in executive-level discussions on support and engineering escalations.\nParticipate in customer success planning, contributing to architecture reviews, upgrade strategies, and proactive technical health assessments.\nAct as a trusted technical advisor during major escalations and transformation initiatives.\nLead or contribute to the design and deployment of scalable support workflows, including automated log parsing, triage tooling, and observability pipelines.\nIdentify trends in support data to drive systemic product or process improvements.\nCollaborate cross-functionally to evolve support readiness standards for new product releases or service offerings.\nRepresent Technical Support in cross-functional initiatives including product design reviews.\nCollaborate closely with Engineering, Product Management, and Professional Services to ensure the customer voice is embedded in the product lifecycle.\nContribute to PNT’s technical culture by promoting reliability, supportability, and customer-centric design in engineering practices.\nBehaviours\nTechnical thought leader with the ability to influence teams across product, engineering, and support.\nHighly autonomous, capable of making independent, high-impact decisions under pressure.\nStrong communicator, able to engage effectively with both executive stakeholders and technical peers.\nCommitted to continuous improvement, knowledge sharing, and raising the quality of both product and service.\nDriven by customer success, operational excellence, and a passion for solving tough problems.\nBachelor's or master's degree in engineering, Electronics, Computer Science, or a related technical field; or equivalent hands-on experience.\nExtensive experience (typically +8 years) in technical support, field engineering, or systems integration, ideally in RF, GNSS, networking, or test & measurement domains.\nExpert-level understanding of:\n- Linux internals, system performance, and scripting (Bash, Python, etc.)\n- RF test equipment and signal chains\n- Networking protocols, diagnostics, and packet-level analysis (Wireshark, tcpdump, etc.)\nDemonstrated ability to lead technical investigations, influence engineering teams, and manage high-pressure escalations independently.\nExperience with support and engineering tools such as Salesforce, Jira, Git, and observability stacks.\nDesirable Skills & Knowledge:\nKnowledge of GNSS simulation systems, timing/sync architectures, or satellite navigation protocols.\nFamiliarity with DevOps, CI/CD, or site reliability engineering practices.\nExperience contributing to support tooling architecture or automation platforms.\nCertifications such as Linux+, RF/Satellite communications, AWS/GCP, or similar are a plus.\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***","description_format":"text","description_chars":8300,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-11T03:56:46Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.75,"age_days":20,"expected_fill_days":22,"reasons":["conf:1","win:late","comp:brand"],"computed_at":"2026-10-12T05:21:44Z"},"pay":null,"html_url":"https://alion.io/job/keysight-technical-support-engineer-expert","json_url":"https://alion.io/job/keysight-technical-support-engineer-expert.json","meta":{"generated_at":"2026-10-12T05:21:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53596},"rest":"https://alion.io/mcp/rest/get_company?id=53596"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeysight-technical-support-engineer-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeysight-technical-support-engineer-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeysight-technical-support-engineer-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keysight-technical-support-engineer-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeysight-technical-support-engineer-expert"}]}