{"id":2256303,"url":"https://alion.io/job/keysight-technical-support-engineer","title":"Technical Support Engineer","company":{"id":53596,"name":"Keysight","domain":"keysight.com","url":"https://alion.io/company/keysight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":120,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-09-21T16:16:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T10:57:18Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"OverviewKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.\nOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.\nAs part of Spirent, a Keysight company, our Positioning Technologies business unit is where the world's leading companies turn when they need to accelerate their time-to-market for next-generation navigation and communication systems. In fact, every significant industry test in the last six years for devices deployed on land, at sea, in the air and in space, has used Spirent's test systems as the benchmark. We are continually recognized by customers, industry, press, and technology associations for our innovative thinking and our ground-breaking products. The navigation and communications market has untapped potential. The boundaries of how fast, far, and accurately voice and data can be transmitted have yet to be reached or even defined. Spirent solutions are paving the way for tomorrow's communications.\nSpirent Positioning Technology designs, manufactures and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house.\nResponsibilities\nAs an Associate Technical Support Engineer, you will play a key role in supporting our customers with industry-leading satellite navigation test and simulation systems. You'll help identify and resolve a variety of hardware, software, and documentation issues while building strong technical knowledge and customer service skills. This is an ideal opportunity for an early-career engineer looking to develop within a collaborative, technically advanced environment.\nYou'll work closely with our global support and engineering teams to investigate problems, provide solutions, and ensure high levels of customer satisfaction. You’ll also be given opportunities to grow into more complex technical challenges as you gain experience in the role.\nProvide first-line technical support to customers via online portals, email, and phone.\n\nTroubleshoot hardware and software issues using appropriate diagnostic tools and test equipment.\n\nReproduce, investigate, and document customer-reported issues using internal systems (e.g., Salesforce, Jira).\n\nCollaborate with engineering teams to escalate and resolve complex technical problems. Assist with on-site installations, integrations, and customer training as needed.\n\nPerform basic hardware repairs and calibration services.\n\nDistribute and support software and firmware updates for customer systems.\n\nMaintain and improve documentation and technical content available to customers.\n\nGenerate test scenarios and configurations in response to customer needs.\n\nSupport Professional Services delivery as required.\n\nAwareness of and adherence to QEHS policies and procedures. i.e. Quality, Environment, H&S and IT Security policies\n\nQualifications\nDegree or equivalent qualification (e.g., BEng, BSc, HND) in Engineering, Electronics, Computer Science, or a related technical field.\nSome practical experience in a technical support or engineering role (internship, placement, or similar).\nFamiliarity with RF test equipment such as power meters, spectrum analyzers, frequency counters, and oscilloscopes.\nStrong verbal and written communication skills, with the ability to explain technical concepts to a range of audiences.\nExperience working with Linux-based systems.\nExposure to satellite navigation (GNSS) systems or related technologies.\nExperience using tools such as Salesforce and Jira.\nInterest in systems integration and customer-facing engineering.\nGood analytical and troubleshooting skills.\nAble to read and interpret technical documentation and standards.\nA team player who values collaboration and knowledge sharing. \nEager to learn and open to feedback.\nTakes ownership of tasks and follows through to resolution. \nComfortable managing multiple priorities in a fast-paced environment. \nDemonstrates a problem-solving mindset and a customer-first attitude. \nCommunicates clearly and confidently with colleagues and clients.\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***\nAs an Associate Technical Support Engineer, you will play a key role in supporting our customers with industry-leading satellite navigation test and simulation systems. You'll help identify and resolve a variety of hardware, software, and documentation issues while building strong technical knowledge and customer service skills. This is an ideal opportunity for an early-career engineer looking to develop within a collaborative, technically advanced environment.\nYou'll work closely with our global support and engineering teams to investigate problems, provide solutions, and ensure high levels of customer satisfaction. You’ll also be given opportunities to grow into more complex technical challenges as you gain experience in the role.\nProvide first-line technical support to customers via online portals, email, and phone.\n\nTroubleshoot hardware and software issues using appropriate diagnostic tools and test equipment.\n\nReproduce, investigate, and document customer-reported issues using internal systems (e.g., Salesforce, Jira).\n\nCollaborate with engineering teams to escalate and resolve complex technical problems. Assist with on-site installations, integrations, and customer training as needed.\n\nPerform basic hardware repairs and calibration services.\n\nDistribute and support software and firmware updates for customer systems.\n\nMaintain and improve documentation and technical content available to customers.\n\nGenerate test scenarios and configurations in response to customer needs.\n\nSupport Professional Services delivery as required.\n\nAwareness of and adherence to QEHS policies and procedures. i.e. Quality, Environment, H&S and IT Security policies\n\nDegree or equivalent qualification (e.g., BEng, BSc, HND) in Engineering, Electronics, Computer Science, or a related technical field.\nSome practical experience in a technical support or engineering role (internship, placement, or similar).\nFamiliarity with RF test equipment such as power meters, spectrum analyzers, frequency counters, and oscilloscopes.\nStrong verbal and written communication skills, with the ability to explain technical concepts to a range of audiences.\nExperience working with Linux-based systems.\nExposure to satellite navigation (GNSS) systems or related technologies.\nExperience using tools such as Salesforce and Jira.\nInterest in systems integration and customer-facing engineering.\nGood analytical and troubleshooting skills.\nAble to read and interpret technical documentation and standards.\nA team player who values collaboration and knowledge sharing. \nEager to learn and open to feedback.\nTakes ownership of tasks and follows through to resolution. \nComfortable managing multiple priorities in a fast-paced environment. \nDemonstrates a problem-solving mindset and a customer-first attitude. \nCommunicates clearly and confidently with colleagues and clients.\nCareers Privacy Statement ***Keysight is an Equal Opportunity Employer.***","description_format":"text","description_chars":7698,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-11T03:56:46Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.444,"p_room":0.55,"age_days":20,"expected_fill_days":14,"reasons":["conf:2","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/keysight-technical-support-engineer","json_url":"https://alion.io/job/keysight-technical-support-engineer.json","meta":{"generated_at":"2026-10-12T11:17:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53596},"rest":"https://alion.io/mcp/rest/get_company?id=53596"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeysight-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeysight-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeysight-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keysight-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeysight-technical-support-engineer"}]}