{"id":2646118,"url":"https://alion.io/job/keystonema-member-service-representative-onsite","title":"Member Service Representative (ONSITE)","company":{"id":4418160,"name":"Keystonema","domain":"keystonema.com","url":"https://alion.io/company/keystonema","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":868},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-07-24T14:09:29Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-26T11:13:32Z","board_verified":false,"closed_at":"2026-10-26T11:13:32Z","days_open":93,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":93},"description":"Why Keystone Advisors? It is all about learning and growing.\nOur Member Service Representative role may be a new career for you. There’s a lot to learn, but the journey is mapped out and Keystone Advisors is willing to invest in you! Our training program includes all training materials, class discussions, hands-on training, and instructor-led guidance will help you to support our membership independently. We also pay for all licensing costs and do expect you to get licensed within 2 weeks!\nThe Opportunity\nWe are currently seeking dedicated professionals to work in our Houston office for insurance customer service and sales opportunities. Work schedules will vary and may include some weekends, during the busy season. We have new training classes starting every month.\nOur Member Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for various health insurance product lines. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, etc.) to provide adequate coverage and advice to help ensure members receive the best health coverage offering.\nWhat you'll do:\nFacilitate the member experience by answering inbound phone calls, emails, and/or other contacts from members. \nApply developing knowledge of health insurance to assist members with quotes, binding new business, and post enrollment information. \nIdentify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including products and services. \nProvide detailed issue diagnosis while minimizing transfers, escalations and call backs. \nUse the tools and resources available to support members with some assistance. \nEffectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. \nWhat you have:\nHigh School Diploma or GED equivalent\nAbility to communicate clearly and professionally with members by phone, and email to process information related to insurance products.\nActive General Lines Life & Health Insurance License\nWhat sets you apart:\n1 year of customer contact experience in a needs-based sales environment \nPrior experience in a fast-paced contact center environment \n6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face \nPrior Salesforce experience \nBenefits:\nMedical, Dental, Vision benefits\n100% sponsored fitness benefit\nPaid holidays and PTO accrual\nPay range $18","description_format":"text","description_chars":2622,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T20:11:22Z"},{"event":"close","at":"2026-10-26T11:13:32Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/keystonema-member-service-representative-onsite","json_url":"https://alion.io/job/keystonema-member-service-representative-onsite.json","meta":{"generated_at":"2026-10-27T08:16:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418160},"rest":"https://alion.io/mcp/rest/get_company?id=4418160"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeystonema-member-service-representative-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeystonema-member-service-representative-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeystonema-member-service-representative-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keystonema-member-service-representative-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeystonema-member-service-representative-onsite"}]}