# Customer Support Shift Lead - Internal Job Posting

Since 1998, we've been on a mission to reshape how playersinteract with theirfavorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences! Role overview As a Shift Lead, you will be responsible for the smooth and effective operations during your shift. You'll troubleshoot technical issues with IT, offer assistance and coaching to new team members, and bridge the gap between agents and Team Leads. Your goal is to provide immediate assistance, direction and feedback to the team, contributing to the overall success of the project. What are we looking for? Our Shift Lead has a knack for the following skills Leadership: Ove

- **Id**: 3726469
- **Url**: <https://alion.io/job/keywords-studios-customer-support-shift-lead-internal-job-posting>
- **Role**: Marketing
- **Role family**: Marketing
- **Seniority**: lead
- **Employment type**: contractor
- **Work mode**: on_site
- **Hiring geo confidence**: explicit
- **Locations**: Suginami, Japan
- **Countries**: JP
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T05:46:34Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-11T15:39:25Z
- **Board verified**: yes
- **Days open**: 7
- **Description format**: text
- **Description chars**: 5263
- **Description truncated**: no
- **Benefits**: Annual leave, Health insurance
- **Relocation offered**: no
- **Industries**: Game Development, Translation Services, Software Testing & QA

## Company

- **Id**: 1898
- **Name**: Keywords Studios
- **Domain**: keywordsstudios.com
- **Url**: <https://alion.io/company/keywords-studios>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: A
- **Score**: 85
- **Open postings**: 105
- **Ghost share**: 0
- **Stale share**: 0.6
- **Repost share**: 0.019
- **Time to fill p50 days**: 41
- **Computed at**: 2026-11-11T05:49:22Z

## Trust

- **Level**: ok
- **Days open**: 7

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Japanese; Level: Proficiency (C2); Optional: no
- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **Japan** — Iso: JP; Kind: country

## Lifecycle

- Event: open; At: 2026-11-04T05:46:34Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 7
- **Expected fill days**: 41
- **Reasons**: conf:4, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.