{"id":314931,"url":"https://alion.io/job/keywords-studios-implementation-engineer-pune","title":"Implementation Engineer - Pune","company":{"id":1898,"name":"Keywords Studios","domain":"keywordsstudios.com","url":"https://alion.io/company/keywords-studios","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":130,"ghost_share":0,"stale_share":0.354,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Node JS","optional":false},{"name":"PowerShell","optional":false},{"name":"Pulumi","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-03T00:53:22Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":38},"description":"Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi\nDeveloping CI/CD pipelines for Cloud Deployments\nDeveloping custom automation (Lambda Functions/ Azure functions)\nEfficient with programming languages (Python, JavaScript, bash, powershell, C#)\nManaging code repositories and performing peer code reviews\nAbility to maintain the code hygiene and writing test cases for the solutions.\nMentoring and training junior engineers in your pod\nFamiliar with agile development methodologies\nManage your tasks effectively ahead of each sprint within Jira\nAssist with proof of concepts for strategic and enterprise customers\nWork side-by-side with customers to design, diagram and document complex integrations then build and deploy said designs.\nEstablish partnerships and strategic relationships with contacts at our biggest brands\nTime management is critical and should be able to manage multiple tasks/projects simultaneously.\nAnalyze and audit existing Helpshift implementations for the purpose of making improvements\nBecome an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions\nWork collaboratively with Account Managers, Customer Success Managers, and Sales team to ensure customers’ overall success with the product\nContinually optimize the overall development process with improvements to documentation, trainings, and other customer-facing content\nRequirements\nYou have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or solution engineering\nProven experience translating ambiguous customer requirements into actionable technical solutions\nYou are proficient with any of: Python, Go, C#, Node.js, Powershell\nYou are proficient with deploying cloud solutions on AWS or Azure (preferred)\nYou are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing\nYou are exceptionally organized and a project manager at heart\nUnderstanding of Object Oriented Programming concepts\nYou value performing tasks as efficiently as possible and you dislike seeing mistakes repeated\nYou have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike\nYou are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel\nYou are curious about complex systems and a natural problem solver\nBonus points for previous experience working in a support role or call center product\nBuild rapport with customers as a consultative seller\nVisual Storytelling - Use visual narratives to share a lot of information in a short amount of time\nMay need to work across different time zones as the team operates on a global scale.\nWill need to report on-site based on business needs.\nBenefits\nHybrid setup\nWorker's insurance\nPaid Time Offs\nOther employee benefits to be discussed by our Talent Acquisition team in Pune.\nHelpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status\nPrivacy Notice\nBy providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.\nRole Information: EN\nStudio: Helpshift\nLocation: Asia Pacific, India, Pune\nArea of Work: Player Engagement\nService: Engage\nEmployment Type: Full Time, Permanent\nWorking Pattern: Hybrid","description_format":"text","description_chars":3772,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-05T16:02:24Z"}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.659,"p_room":0.75,"age_days":38,"expected_fill_days":54,"reasons":["conf:11","velocity","win:late","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/keywords-studios-implementation-engineer-pune","json_url":"https://alion.io/job/keywords-studios-implementation-engineer-pune.json","meta":{"generated_at":"2026-10-03T03:31:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3359,"day_limit":5000,"remaining_today":1641,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}