{"id":135803,"url":"https://alion.io/job/keywords-studios-product-designer-uiux","title":"Product Designer (UI/UX)","company":{"id":1898,"name":"Keywords Studios","domain":"keywordsstudios.com","url":"https://alion.io/company/keywords-studios","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":84,"open_postings":109,"ghost_share":0,"stale_share":0.624,"repost_share":0.018,"time_to_fill_p50_days":37,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-04-28T00:00:00Z","employer_posted_date":"2026-04-28","last_verified_at":"2026-11-09T17:31:41Z","board_verified":true,"closed_at":null,"days_open":195,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":195},"description":"About the role :\nHelpshift is looking for a Product Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas. In this role, you won't just design interfaces, you'll shape how global brands deliver support at scale. You’ll work on AI agents, proactive engagement, and large-scale product refresh initiatives, turning complex workflows into intuitive and human-centered experiences.\nKey Responsibilities\nDrive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.\nTranslate business and product goals into clear, actionable design direction and thoughtful user experiences.\nCollaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.\nLead problem framing, ideation, and concept development to simplify complex workflows.\nConduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.\nElevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.\nGuide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.\nRequirements\n4+ years of experience in UX/Product Design, HCI, or related fields(or equivalent experience solving complex product problems)\nA strong portfolio showcasing end-to-end design process and clear problem solving is a must.\nDepth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.\nProficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.\nStrong mastery of design tools, especially Figma.\nExcellent communication and storytelling skills, with the ability to align and influence cross-functional partners.\nDegree in Design, HCI, Computer Science, or related fields is a plus (not mandatory).\nPreferably candidates based in Pune\nPreferred Qualifications\nExperience designing AI-powered, conversational, or agent-based interfaces.\nFamiliarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis is a strong advantage.\nBackground in SaaS, customer support, or workflow-driven products.\nFamiliarity with analytics platforms and using data to shape product decisions.\nExperience contributing to or building design systems.\nUnderstanding of design patterns across web and mobile platforms.\nComfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make)\nWhat You’ll Bring\nA portfolio demonstrating strong craft, clarity of thinking, and real problem-solving depth.\nPassion for simplifying complex, technical, or heavily workflow-driven experiences.\nAbility to thrive in ambiguity and drive clarity for others.\nHigh collaboration quotient and openness to learning from peers.\nA natural inclination to help, guide, and elevate junior designers through feedback, coaching, and design reviews.\nA growth mindset and continuous desire to up-level the quality of your work.\nTechnical & Executional Skills\nAbility to research and understand user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies\nExperience in Design Expert Evaluation techniques like Heuristics and competitive benchmarking\nLeadership & People Management Skills\nAbility to mentor junior team members and form a cohesive delivery and learning environment.\nLead and handle multiple projects simultaneously and ensure successful delivery.\nWork collaboratively with other design disciplines to ensure continuity, leverage other specializations, and maintain holistic perspective.\nHandle conflicts, expectations and quality of deliverables of team members.\nInterpersonal Skills\nPositive attitude, proactive and helpful\nStrong team player\nAbility to motivate others\nProblem solver (not just good at pointing them out) and negotiator\nStrong listening and communication skills\nSolid organizational skills and attention to detail\nBenefits\n Hybrid setup\n Worker's insurance\n Paid Time Offs\n Other employee benefits to be discussed by our Talent Acquisition team in India. \n Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.","description_format":"text","description_chars":4730,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Game Development","Translation Services","Software Testing & QA"],"lifecycle":[{"event":"open","at":"2026-04-28T00:00:00Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.106,"p_room":0.28,"age_days":195,"expected_fill_days":37,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/keywords-studios-product-designer-uiux","json_url":"https://alion.io/job/keywords-studios-product-designer-uiux.json","meta":{"generated_at":"2026-11-09T18:49:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1898},"rest":"https://alion.io/mcp/rest/get_company?id=1898"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeywords-studios-product-designer-uiux"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeywords-studios-product-designer-uiux"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeywords-studios-product-designer-uiux"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keywords-studios-product-designer-uiux\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeywords-studios-product-designer-uiux"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":135803}},{"tool":"search_jobs","arguments":{"company":"keywordsstudios.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":135803},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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