{"id":2561861,"url":"https://alion.io/job/keywords-studios-robot-master-customer-service","title":"Robot Master - Customer Service","company":{"id":1898,"name":"Keywords Studios","domain":"keywordsstudios.com","url":"https://alion.io/company/keywords-studios","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":89,"open_postings":121,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T20:54:24Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T07:19:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As a Robot Master, you'll be working with cutting-edge technology to support autonomous vehicles (robots) in their day-to-day operations at customer sites (warehouses). Your main responsibility will be to operate a remote tool, ensuring the continuous operation of the robots. Using surrounding cameras and remote tool indicators, you'll make decisions about whether the robot can safely move forward or if any actions are necessary to help it complete assigned missions.\nWe're looking for people who are passionate about technology and are true team players with a strong work ethic. You should be able to work autonomously, multitask effectively, and make sensible decisions under pressure. It's essential to maintain a high level of focus throughout your entire shift.\nIf you enjoy working with innovative technology and you want to expand your experience beyond gaming, we encourage you to apply.\nResponsibilities:\nUtilize remote control tools to constantly monitor and assist with robot navigation at designated sites, which operate 24/7 with varying hours.\nEnsure continuous support to designated sites, proactively identifying and addressing issues to avoid disruptions to production.\nCoordinate with colleagues to ensure there is always coverage at each site.\nDocument accurate details of robot operations and report daily status during Daily Shift call.\nCreate tickets for any issues encountered and escalate to Tier 2 support team members, if necessary.\nIdentify critical issues and escalate to direct manager/next level as required.\nIdentify opportunities to streamline customer/robot operations and make recommendations.\nTake initiative in assisting internal teams with project-related requests.\nHelp train new agents by shadowing and providing guidance.\nManage time effectively and responsibly, prioritizing tasks based on urgency and importance.\nMeet or exceed departmental adherence goals by regularly completing assigned tasks in a timely and accurate manner.\nRequirements\nDemonstrates accountability and reliability.\nStrong spatial orientation skills, including the ability to identify the position or direction of objects or points in space.\nStrong collaboration and teamwork skills.\nStrong critical thinking and problem-solving abilities.\nExcellent attention to detail.\nHigh level of autonomy.\nAbility to learn and adapt to new technologies, including sophisticated software tools.\nProactive and able to prioritize effectively.\nStrong multitasking skills.\nFlexible and adaptable.\nCurious and eager to learn.\nEasily adapts to a constantly evolving environment.\nAbility to follow technical instructions to resolve complex issues.\nPossession of a valid driving license and experience working in a warehouse are a plus.\nExperience with RTS, 2D/3D simulators and racing games would be additional assets.\nGood proficiency in the English language.\nLive in Mexico City / Estado de México.\nBenefits\nSalary: $10,500 gross (before taxes)\nLaw Benefits.\n2 days off.\nRotating shifts.\nCareer path.\nAfter 3 months:\nMedical expenses insurance.\nSaving funds.\nGrocery tickets ($1,200)\nOur office is located at Col del Valle Centro, Benito Juárez, CDMX\nPRIVACY POLICY:\nBy providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.\nRole Information: EN\nStudio: Keywords Studios\nLocation: Mexico\nArea of Work: Business Development, Player Engagement\nService: Engage\nEmployment Type: Full Time, Permanent\nWorking Pattern: On-site","description_format":"text","description_chars":3654,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Game Development","Translation Services","Software Testing & QA"],"lifecycle":[{"event":"open","at":"2026-10-14T20:54:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/keywords-studios-robot-master-customer-service","json_url":"https://alion.io/job/keywords-studios-robot-master-customer-service.json","meta":{"generated_at":"2026-10-15T09:34:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1898},"rest":"https://alion.io/mcp/rest/get_company?id=1898"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkeywords-studios-robot-master-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkeywords-studios-robot-master-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkeywords-studios-robot-master-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/keywords-studios-robot-master-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkeywords-studios-robot-master-customer-service"}]}