{"id":3730345,"url":"https://alion.io/job/kg-talent-customer-service-representative","title":"Customer Service Representative","company":{"id":678662,"name":"KG Talent","domain":"kgtalent.com.au","url":"https://alion.io/company/kgtalent","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kewdale, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T07:51:25Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T10:15:46Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Service Representative | Perth\nBuild Relationships. Solve Problems. Deliver Great Service.\nMetroll Perth is seeking a customer-focused and proactive Customer Service Representative to join our team.\nAs the first point of contact for many of our customers, you will play a key role in delivering outstanding service, processing orders, preparing quotations, and providing product information and support.\nAbout Metroll\nFor more than 40 years, Metroll Perth has been a trusted manufacturer and supplier of quality building products to the construction industry throughout Western Australia. Our reputation is built on quality products, reliable service, and strong customer relationships.\nAbout the Role\nWorking closely with our Sales, Production, and Operations teams, you will help ensure customers receive timely, accurate, and professional service from initial enquiry through to delivery.\nYour responsibilities will include:\nManaging customer enquiries via phone, email, and in person\nProcessing customer orders accurately and efficiently\nPreparing quotations and following up on sales opportunities\nProviding product information and technical guidance to customers\nBuilding and maintaining strong relationships with new and existing customers\nCoordinating with internal departments to ensure seamless order fulfilment\nResolving customer enquiries and issues in a professional and timely manner\nMaintaining accurate customer records and administration\nAbout You\nTo be successful in this role, you will bring:\nPrevious experience in customer service, internal sales, or administration\nExcellent communication and relationship-building skills\nExperience with data entry\nStrong attention to detail and organisational skills\nThe ability to manage multiple priorities in a fast-paced environment\nA positive, proactive, and solutions-focused attitude\nStrong computer skills and confidence using business systems\nA genuine commitment to delivering exceptional customer service\nDesirable\nExperience within manufacturing, construction, building products, or industrial industries\nKnowledge of building products or the construction industry\nExperience using customer management, quoting, or ERP systems\nPrevious experience in an internal sales or customer service environment\nWhy Join Metroll?\nWhen you join Metroll Perth, you will enjoy:\nStable, full-time employment with a leading Australian manufacturer\nSupportive and family-friendly team culture\nCareer development and progression opportunities\nEmployee wellness initiatives\nTeam events and social activities\nEmployee discounts on selected products and services\nIf you are looking for an opportunity to build strong customer relationships, solve problems, and make a genuine impact within a supportive team, we would love to hear from you.\nApply now.\nMetroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.\nProspective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.\nIf you require any reasonable adjustments to participate in the recruitment process at any stage, please let us 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