{"id":1982288,"url":"https://alion.io/job/kharon-customer-success-manager-japan","title":"Customer Success Manager (Japan)","company":{"id":63402,"name":"Kharon","domain":"kharon.com","url":"https://alion.io/company/kharon","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":["JP"],"hiring_countries_total":1,"salary":{"min":12000000,"max":14500000,"currency":"JPY","period":"year","gross":null,"usd_annual":92307},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:24:17Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-05T05:48:05Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"TL;DR Kharon is seeking a full-time, Japan-based Customer Success Manager. This role is fully remote, with occasional regional travel. Bilingual fluency in Japanese and English is required.\n\n RESPONSIBILITIES\nOwn and proactively manage an assigned book of business, serving as the primary point of contact and trusted advisor for clients.\nDrive the full renewal lifecycle while identifying white-space opportunities to expand Kharon’s footprint within existing accounts.\nAct as a bridge between the client and internal teams to resolve complex inquiries regarding Kharon’s data, platform functionality, and integration workflows.\nPartner with Sales, Product, and Research teams to translate client feedback into actionable product enhancements, ensuring Kharon’s roadmap aligns with market needs.\nMaintain an expert-level understanding of Kharon’s data methodology, platform features, and the evolving regulatory landscape to deliver high-impact demonstrations.\nSystematically track client engagement metrics and health scores, intervening proactively to mitigate churn risk and ensure maximum ROI for the subscriber.\nConduct training sessions (webinars, one-on-one sessions) to educate clients on new features\nMonitor client usage patterns and behavior to identify opportunities for upselling additional products or services.\n QUALIFICATIONS + REQUIREMENTS\n4+ years of professional experience in account management, customer success, or business development roles; Preferred direct experience within data intelligence, GRC, FinTech/RegTech, or Financial Crimes Compliance (AML/CFT/Sanctions).\nMust have bilingual proficiency in Japanese (Native/N1 level) and English (Business level). \nA demonstrated ability to navigate complex procurement processes and negotiate renewals/contracts effectively.\nDemonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions.\nExceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences.\nStrong analytical and problem-solving skills; the ability to troubleshoot technical hurdles while maintaining a seamless \"white-glove\" client experience.\nA high degree of persistence and determination, with a track record of meeting or exceeding retention and growth targets in a fast-paced environment.\nFamiliarity with CRM tools (e.g., Salesforce) and the ability to quickly master sophisticated data-driven platforms.\nA technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms.\nA foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.\nRESPONSIBILITIES:\nOwn and proactively manage an assigned book of business, serving as the primary point of contact and trusted advisor for clients.\nDrive the full renewal lifecycle while identifying white-space opportunities to expand Kharon’s footprint within existing accounts.\nAct as a bridge between the client and internal teams to resolve complex inquiries regarding Kharon’s data, platform functionality, and integration workflows.\nPartner with Sales, Product, and Research teams to translate client feedback into actionable product enhancements, ensuring Kharon’s roadmap aligns with market needs.\nMaintain an expert-level understanding of Kharon’s data methodology, platform features, and the evolving regulatory landscape to deliver high-impact demonstrations.\nSystematically track client engagement metrics and health scores, intervening proactively to mitigate churn risk and ensure maximum ROI for the subscriber.\nConduct training sessions (webinars, one-on-one sessions) to educate clients on new features\nMonitor client usage patterns and behavior to identify opportunities for upselling additional products or services.\nQUALIFICATIONS:\n4+ years of professional experience in account management, customer success, or business development roles; Preferred direct experience within data intelligence, GRC, FinTech/RegTech, or Financial Crimes Compliance (AML/CFT/Sanctions).\nMust have bilingual proficiency in Japanese (Native/N1 level) and English (Business level). \nA demonstrated ability to navigate complex procurement processes and negotiate renewals/contracts effectively.\nDemonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions.\nExceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences.\nStrong analytical and problem-solving skills; the ability to troubleshoot technical hurdles while maintaining a seamless \"white-glove\" client experience.\nA high degree of persistence and determination, with a track record of meeting or exceeding retention and growth targets in a fast-paced environment.\nFamiliarity with CRM tools (e.g., Salesforce) and the ability to quickly master sophisticated data-driven platforms.\nA technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms.\nA foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.\n\nBENEFITS:\nTo keep that momentum going, we do our very best to make sure that each and every team member is completely taken care of. We’re nothing without our people and we strive to offer a package that reflects that. As a Kharon team member, you can expect:\nHealth Insurance + Pension plan\nLabor + Unemployment insurance\nLong-term care + fully sponsored workers comp insurance\nPaid leave eligibility (6+ months of employment)\nPaid time off (3 weeks) + 15 statutory holidays \nIf interested in pursuing this position, please visit www.kharon.com to apply.\n\nKharon is committed to cultivating and maintaining a workplace that is free from harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, sexual orientation or identity, neurodiversity, appearances, age, protected veteran status, or status as a qualified individual with disability.\n\nThe base salary range at Kharon is set between ¥12,000,000 - ¥14,500,000 JPY. Please note that this figure does not necessarily include potential bonuses, commissions, or benefits that may be part of the overall compensation package.","description_format":"text","description_chars":6694,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-07T00:24:17Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.541,"p_room":0.35,"age_days":30,"expected_fill_days":13,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":92307,"is_top_pay":true},"html_url":"https://alion.io/job/kharon-customer-success-manager-japan","json_url":"https://alion.io/job/kharon-customer-success-manager-japan.json","meta":{"generated_at":"2026-11-05T08:17:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10594,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63402},"rest":"https://alion.io/mcp/rest/get_company?id=63402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkharon-customer-success-manager-japan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkharon-customer-success-manager-japan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkharon-customer-success-manager-japan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kharon-customer-success-manager-japan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkharon-customer-success-manager-japan"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1982288}},{"tool":"search_jobs","arguments":{"company":"kharon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1982288},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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