{"id":1609233,"url":"https://alion.io/job/kidde-customer-service-representative-3","title":"Customer Service Representative","company":{"id":712970,"name":"Kidde","domain":"kidde.com","url":"https://alion.io/company/kidde-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mebane, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":44867,"max":52785,"currency":"USD","period":"year","gross":null,"usd_annual":52785},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-26T05:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T23:25:26Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Customer Service Representative\nLocation: On-site in Mebane, NC\nBase Salary Rate: $44,867 - $52,785 per year\nJob type: Full-time position\nAbout This Role\nThe Customer Service Representative is responsible for delivering high-quality support to customers regarding Kidde products, order management, inventory availability, and shipment status. This role is to work independently to manage customer inquiries, ensure accurate order processing, and provide timely communication regarding order fulfillment.\nThe representative collaborates with internal teams including sales, logistics, planning, and finance to ensure seamless customer experience and continuous improvement of service processes.\nKey Responsibilities\nServe as a primary point of contact for customers through phone and email communications.\nProcess and review customer orders for accuracy and completeness.\nIdentify order discrepancies and partner with customers to resolve issues.\nMaintain working knowledge of Kidde products, promotions, and service updates.\nMonitor customer orders to identify delays, shortages, or fulfillment concerns.\nCommunicate proactively with customers regarding order status and shipment updates.\nConfirm product availability during order entry and escalate inventory issues as necessary.\nProcess customer debits and credits related to order adjustments or discrepancies.\nIssue Return Goods Authorization (RGA) numbers and coordinate return shipments.\nTrack shipments and provide proof-of-delivery documentation when required.\nConduct customer account analysis and prepare summary reports for management.\nWork collaboratively with sales, logistics, planning, and finance to ensure timely responses to customer needs.\nBuild and maintain strong partnerships with internal and external customers.\nPerform additional duties and projects assigned.\nBasic Qualifications\nHigh school diploma or equivalent\n2+ years of customer service, order management, or related experience\nPreferred Qualifications\nExperience with Microsoft Office Suite and standard business applications\nStrong verbal and written communication skills\nAbility to manage multiple priorities in a fast-paced environment\nExperience supporting customers in a manufacturing or distribution environment\nFamiliarity with order management systems or ERP platforms\nStrong organizational and analytical skills\nAbility to build and maintain professional customer relationships\nDemonstrated problem-solving ability and attention to detail\nAbility to work effectively in a team environment","description_format":"text","description_chars":2530,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Locks, Safes & Home Security Products"],"lifecycle":[{"event":"open","at":"2026-10-01T20:06:50Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long 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