{"id":3970197,"url":"https://alion.io/job/kidde-customer-service-representative-4","title":"Customer Service Representative","company":{"id":712970,"name":"Kidde","domain":"kidde.com","url":"https://alion.io/company/kidde-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":78,"open_postings":15,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T03:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:11:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Service Representative\nEmployment Type: Permanent PositionDepartment: Customer ServiceReports To: Customer Service SupervisorWork Location: Av. Insurgentes Sur 664, Ciudad de México, CP 03100 – México.\nA Customer Service Representative (CSR) is responsible for interacting with customers to provide information in response to inquiries, address complaints, and resolve issues. Their role is critical in maintaining customer satisfaction and loyalty.\nKey Responsibilities:\n1. Customer Interaction:\nHandle inbound and outbound calls, emails, or chat inquiries from customers.\nRespond to customer inquiries regarding products, services, policies, and account information.\nProvide accurate and efficient information to resolve customer concerns.\n2. Issue Resolution:\nTroubleshoot issues, identify problems, and work towards resolving customer complaints.\nEscalate unresolved issues to the appropriate departments, when necessary.\n3. Order Processing and Account Management:\nAssist customers with placing orders, processing returns, and tracking shipments.\nUpdate customer accounts and maintain accurate records of interactions.\n4. Documentation and Reporting:\nDocument all customer interactions, including questions, complaints, and resolutions, into the system.\nGenerate reports on common customer service issues and communicate trends to management.\n5. Policy and Process Adherence:\nStay updated on company policies, procedures, and product updates.\nEnsure compliance with company standards in customer interactions.\n6. Feedback and Improvement:\nCollect customer feedback and relay it to the appropriate teams to help improve services and products.\nParticipate in training sessions and meetings to enhance customer service skills.\nBasic Qualifications:\nEducation: High school diploma or equivalent\nExperience: Prior customer service experience is required\nSkills:\nExcellent communication (verbal and written) and interpersonal skills.\nAbility to multitask, prioritize, and manage time effectively.\nProblem-solving skills and attention to detail.\nProficiency with computers and customer relationship management (CRM) software.\nWork Environment:\nOffice-based\nMonday-Friday. Shifts may have varied start times 8:00 am to 9:30 am.\nKey Competencies:\nEmpathy: Understanding and addressing customer needs effectively.\nPatience: Staying calm and composed during stressful situations.\nTeamwork: Collaborating with peers and other departments to achieve customer satisfaction.\nAdaptability: Being flexible and open to learning new systems and processes.","description_format":"text","description_chars":2550,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Locks, Safes & Home Security Products"],"lifecycle":[{"event":"open","at":"2026-11-09T15:45:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":45,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-11-10T02:25:32Z"},"pay":null,"html_url":"https://alion.io/job/kidde-customer-service-representative-4","json_url":"https://alion.io/job/kidde-customer-service-representative-4.json","meta":{"generated_at":"2026-11-10T02:25:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5662,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":712970},"rest":"https://alion.io/mcp/rest/get_company?id=712970"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkidde-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkidde-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkidde-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kidde-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkidde-customer-service-representative-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3970197}},{"tool":"search_jobs","arguments":{"company":"kidde.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3970197},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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