{"id":1733185,"url":"https://alion.io/job/kidde-national-service-manager","title":"National Service Manager","company":{"id":712970,"name":"Kidde","domain":"kidde.com","url":"https://alion.io/company/kidde-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":82,"open_postings":19,"ghost_share":0,"stale_share":0.737,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bradenton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":126684,"max":149040,"currency":"USD","period":"year","gross":null,"usd_annual":149040},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-02T05:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-21T22:14:58Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"National Service Manager\nLocation: On-site in Bradenton, FL\nBase Salary Rate: $126,684 – 149,040 per year\nJob type: Full-time position\nAbout This Role\nWe are seeking a strategic, execution-focused, and financially disciplined National Service Manager to lead, scale, and optimize our national service program across fire alarm and life safety systems. This role owns end-to-end service execution—ensuring consistent, compliant, and profitable delivery of inspections, preventative maintenance, break/fix service, and emergency response across all geographies.\nThis leader will hold full operational and P&L accountability for the service division, serving as the senior point of contact for national customers while building a scalable operating model supported by a robust subcontractor network and a growing internal team. While Sales owns revenue growth, Service owns flawless execution, margin protection, and customer retention.\nThe ideal candidate views service not as a cost center, but as a strategic operating engine—balancing compliance, responsiveness, customer experience, and financial performance at national scale.\nKey Responsibilities\nNational Service Program Leadership & Scaling\nOwn and continuously improve the national service operating model across inspections, preventative maintenance, break/fix service, and emergency response.\nScale service coverage to support national accounts while maintaining consistent service quality, compliance, and response times.\nDesign and implement standardized service delivery protocols, SOPs, and quality assurance processes across all regions.\nEstablish execution cadence, including work order lifecycle standards, close-out requirements, and billing readiness criteria.\nPartner cross-functionally with Sales, Finance, and Operations to support national account growth through reliable execution.\nFinancial & P&L Ownership\nOwn the full P&L for the national service division, including revenue performance, cost controls, and gross margin targets.\nMonitor and manage key financial metrics including labor costs, subcontractor spend, utilization, margins, and service profitability by client and region.\nDevelop and maintain standardized national pricing structures for inspections, preventative maintenance, emergency response, and time-and-materials service.\nProtect margin through disciplined scope control, change order enforcement, and subcontractor rate management.\nDrive operational efficiency to improve quote-to-cash velocity and reduce billing disputes.\n Subcontractor Network Expansion & Management\nExpand and strengthen a national network of qualified subcontractors to ensure full geographic coverage and capacity.\nSource, vet, negotiate, and onboard regional and local service partners, maintaining consistent national standards.\nEstablish subcontractor rate cards, preferred vendor tiers, and backup coverage models.\nEnsure ongoing compliance with insurance, licensing, safety requirements, and service level agreements (SLAs).\nImplement subcontractor performance scorecards tracking response times, quality, compliance, cost effectiveness, and customer feedback.\nNational Accounts Execution & Client Management\nServe as the senior operational point of contact for national service customers.\nEnsure strict adherence to client-specific SLAs, KPIs, and compliance requirements.\nLead service execution for large, multi-site customers, coordinating inspections, maintenance schedules, and reactive service.\nAct as the escalation point for critical service issues, driving swift, and professional resolution.\nSupport contract reviews and MSA execution to ensure operational feasibility, pricing discipline, and risk mitigation.\nTravel: Willingness to travel periodically (10–20%) for key client engagements and subcontractor audits.\nTeam Leadership & Organizational Growth\nLead, mentor, and scale the internal service organization.\nDefine roles, responsibilities, and performance expectations for service coordinators, dispatchers, project managers, and inspectors.\nEstablish a performance-driven culture centered on accountability, urgency, safety, and customer service excellence.\nImplement operating rhythms including weekly operational reviews, KPI dashboards, and performance coaching.\nBuild scalable systems and processes that support future service line expansion beyond fire and life safety.\nBasic Qualifications\nHigh School Diploma\n7+ years' experience in national or regional service operations leadership within fire alarm, life safety, or regulated field service environments\nPreferred Qualifications\nService Focus: Deep experience supporting inspections, preventative maintenance, break/fix service, and emergency response (installation excluded).\nFinancial Acumen: Proven P&L ownership, budgeting experience, and track record of margin improvement.\nVendor Management: Extensive experience building and managing large third-party subcontractor networks.\nContracting Knowledge: Strong understanding of service contracts, MSAs, SLAs, and commercial service terms.\nLeadership: Demonstrated ability to scale teams and lead operational organizations in fast-paced environments.\nTechnology: Proficiency with FSM platforms, CRM systems (Salesforce, HubSpot, Buildops, Service trade, Service titan, Service Channel or similar), and advanced Excel/reporting tools.","description_format":"text","description_chars":5335,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Locks, Safes & Home 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