{"id":2456046,"url":"https://alion.io/job/kidde-sales-support-engineer","title":"Sales Support Engineer","company":{"id":712970,"name":"Kidde","domain":"kidde.com","url":"https://alion.io/company/kidde-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":77,"open_postings":22,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gdańsk, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T22:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T09:26:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Sales Support Engineer\nLocation: Gdańsk, PolandReports to: Technical Support Manager\nJob Summary\nWe are looking for a highly organised Sales Support Engineer to join our technical support team in Gdańsk. In this role, you will provide technical support to sales managers and representatives, prepare technical specifications, deliver presentations and training sessions, participate in technical meetings with sales teams and customers, and support day-to-day administrative and sales order processing activities.\nYou will act as a key point of contact between sales representatives, internal departments and customers, helping to identify suitable solutions and ensure a high level of customer service. The ideal candidate is detail-oriented, able to manage multiple priorities and confident in communicating technical information to different audiences.\nKey Responsibilities\nSupport sales representatives and account managers with technical matters.\nManage and prioritise incoming requests.\nCollaborate with the Solution Lab and Product Management teams to prepare technical specifications for software and hardware solutions.\nDeliver technical presentations and product demonstrations to customers and end users.\nProvide technical training for internal and external customers.\nMaintain strong product knowledge and provide accurate technical guidance.\nEnsure effective communication between customers, sales teams, the Solution Lab and Product Management.\nSupport customer satisfaction initiatives in line with ACE objectives.\nObjectives & Tasks\nDevelop and maintain a knowledge base covering applications, release notes, service notes, FAQs and known issues.\nProvide detailed technical answers and solutions to questions from customers and sales representatives.\nTranslate technical documentation where required.\nProvide technical expertise on complex application issues.\nConduct customer and site visits to deliver product presentations and demonstrations.\nRecommend suitable products and solutions based on customer requirements.\nSupport account managers with technical matters and participate in events and seminars to present and demonstrate KGS products professionally.\nValidate specific solutions, including performance requirements and custom designs.\nRequirements\nRelevant experience in the electronic security sector, particularly in security system solutions.\nProfessional experience with IP networks.\nGood knowledge of Microsoft Office and the Microsoft Windows environment.\nKnowledge of Kidde Global Solutions products would be an advantage.\nStrong attention to detail, patience and a goal-oriented approach.","description_format":"text","description_chars":2624,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Locks, Safes & Home Security Products"],"lifecycle":[{"event":"open","at":"2026-10-13T16:06:09Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/kidde-sales-support-engineer","json_url":"https://alion.io/job/kidde-sales-support-engineer.json","meta":{"generated_at":"2026-10-14T10:03:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":712970},"rest":"https://alion.io/mcp/rest/get_company?id=712970"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkidde-sales-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkidde-sales-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkidde-sales-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kidde-sales-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkidde-sales-support-engineer"}]}