{"id":1609264,"url":"https://alion.io/job/kidde-technical-support-engineer-fire-life-safety-systems","title":"Technical Support Engineer - Fire & Life Safety Systems","company":{"id":712970,"name":"Kidde","domain":"kidde.com","url":"https://alion.io/company/kidde-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75659,"max":89010,"currency":"USD","period":"year","gross":null,"usd_annual":89010},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-07-21T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T00:24:58Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Technical Support Engineer - Fire & Life Safety Systems\nLocation: Bradenton, FL \nBase Salary Rate: $75,659.00 to $89,010.00\nJob type: Full-time \n\nAbout This Role\n\nAs a Technical Support Engineer - Fire & Life Safety Systems at Edwards, you will be responsible for all aspects of providing technical support to Kidde™ customers.\n\nKey Responsibilities\nProvide technical support via telephone, email, or other IT based tools.\nFollow predefined procedures to identify, evaluate, solve, and escalate product related issues.\nHelp to reduce technical field installation time and application errors.\nEnsure accuracy of technical information provided to customers.\nProvide timely solutions for technical field problems requiring attention to detail.\nAnswer incoming phone calls regarding issues for Fire Alarm and Detection products. (Approx. 15-20 calls/day)\n Identify and document the problem summary and description as described by the customer as well as record the call details in the Customer Relations Management (CRM) tool following the documented processes.\nOption to assist in generating articles for Field Connections and Kidde Insight quarterly newsletters.\n Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.\nEscalate product related issues to the Quality team through our QIT tracking tool.\n Troubleshoots technical problems and issues, with assistance from STSS, or TS Engineer.\nDevelops a general understanding of supported products and troubleshooting processes.\nCompletes product e learning courses for supported products.\nAttend any relevant instructor led training for supported products.\nMentor Technical Support Representatives (TSR) contributing to the overall growth of the TS Team.\nMay be the Tech Support Product Lead for New Product Development or Sustaining Engineering projects. The Product Lead will interface with the Engineering team providing feedback on Quality issues, Product development or enhancements.\nMay assist in the development of product training modules for the Technical Support team.\nPotential to create/generate material for Tech Talk Tuesday Webinars.\n\nBasic Qualifications \nHigh School Diploma or GED\n3+ years’ experience working with commercial fire alarm control panels and detection products.\n1+ year of experience with Digital Multi Meter (DMM).\n1+ year of experience in an “On Call” rotation. (after onboarding process has been completed)\n\nPreferred Qualifications \nAssociate’s Degree \nNICET Level I or higher in Fire Alarm Systems\nExperience programming and/or troubleshooting EST-4,IO or VS Fire Alarm Control panels.\nExperience with Fireworks Graphical Incident Management Integration Command/Control System (stand-alone and Network versions)\nExperience specifically in the following Edwards Products:\nMN-COM1S RS232 to Ethernet Interface Module\nExperience with Legacy Edwards ™ products, MN-FNS Series Ethernet Switches, Air Aspirating products are a plus but not required.\nMust be able to work in a team environment.\nMust be able to participate in a “Late Shift” rotation. (9A-6P EST Mon-Thu) to support West Coast customers. (after onboarding process)\nMust be able to clearly speak and write English.\nSecondary language to support customers outside of the U.S. is a plus.\nMust have ability to work with limited supervision and generate results with limited instructions.\nUnderstanding of Ohms Law.\nPossess moderate to advanced troubleshooting skills.\nStrong deductive reasoning skills.\nProactive thinker/ self-starter.\nStrong Customer Service skills.\nStrong Interpersonal skills.\nUnderstand basic IT networking concepts.\nWilling to travel to customer sites ~40%\nIf all preferred qualifications are met, remote work will be considered.\nCandidates willing to relocate full-time to Bradenton, FL may be eligible for a sign on bonus.","description_format":"text","description_chars":3886,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Locks, Safes & Home Security Products"],"lifecycle":[{"event":"open","at":"2026-10-01T20:06:50Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.311,"p_room":0.36,"age_days":73,"expected_fill_days":38,"reasons":["conf:9","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":89010,"is_top_pay":true},"html_url":"https://alion.io/job/kidde-technical-support-engineer-fire-life-safety-systems","json_url":"https://alion.io/job/kidde-technical-support-engineer-fire-life-safety-systems.json","meta":{"generated_at":"2026-10-03T03:37:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3620,"day_limit":5000,"remaining_today":1380,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}