{"id":1609277,"url":"https://alion.io/job/kidde-technical-support-engineer","title":"Technical Support Engineer","company":{"id":712970,"name":"Kidde","domain":"kidde.com","url":"https://alion.io/company/kidde-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Gdańsk, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":51},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-17T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T23:57:13Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":140},"description":"We are looking for a Technical Support Engineer to provide answers and solutions for customer's technical questions by phone, email, ticketing system, or directly. Ensure a high and professional service to our customers in scope of wide range of electronic security systems including Video Surveillance (CCTV), Intrusion detection and Access Control products.\nThe Technical Support Engineer will report to the Technical Support Manager and will be based in Gdańsk, Poland.\n\nKey responsibilities\nTelephone, dial-in and email support of electronic security products\nManage and prioritize requests.\nOn time resolution of complaints.\nCross-functional responsibility to resolve technical issues (software and\nhardware) with our Solution Lab departments and product management teams.\nKeep the test equipment of the technical support department up to date.\nEnsure a high level of service towards in- and external customers.\nMaintain a high level of product knowledge.\nProvide technical trainings\nEnsure a good and professional communication flow with customers and\ninternally with Solution Lab and PM teams.\nProvide support and customer's satisfaction in line with ACE goals and\nimprovements.\nObjectives & tasks\nAnswer incoming questions within the set target in a customer friendly way.\nEnsure the test location has an up-to-date product range.\nBuild up a Knowledge Base of known applications, release notes, service notes,\nFAQ's and bug issues.\nProvide technical high level answers and solutions for customer's questions by\nphone, email, and site visit in a timely and correct manner.\nEvaluate incoming reports from customers in the field (application issues vs\nproduct issues).\nDoing translations of technical documentation.\nProvide expertise on complex application issues.\nConduct site and customer visits for product related issues.\nRecommend the best products against customer requirements.\nSupport account managers in technical issues and events/seminars to present and demonstrate Kidde Global Solutions products on a high level of professional performance.\nConduct technical trainings for internal and external customers.\nValidate specific solutions (performances, custom design).\nSkills required\nRelevant experience in the Electronic Security sector – focused on security systems solutions.\nProfessional experience of IP network.\nGood knowledge of Microsoft Office and Microsoft Windows environment.\nKnowledge of Kidde Global Solutions products is a plus.\nPatience, accuracy, focus on the goal.","description_format":"text","description_chars":2497,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Locks, Safes & Home Security Products"],"lifecycle":[{"event":"open","at":"2026-10-01T20:06:50Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.158,"p_room":0.28,"age_days":140,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kidde-technical-support-engineer","json_url":"https://alion.io/job/kidde-technical-support-engineer.json","meta":{"generated_at":"2026-10-05T00:27:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":480,"day_limit":5000,"remaining_today":4520,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}