{"id":1609224,"url":"https://alion.io/job/kidde-technical-support-liaison","title":"Technical Support Liaison","company":{"id":712970,"name":"Kidde","domain":"kidde.com","url":"https://alion.io/company/kidde-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":93000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-01T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T00:24:58Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"For our dynamically growing EMS (wireless fire detection and alarm products) UK&I team we are currently looking for:\nTechnical Support Liaison\nLocation: EMS Head Office Technology House, Sea Street, Herne Bay, Kent Ct6 8JZ\nIn this role you will be part of a team who are the technical point of contact for customers and sales colleagues, with regards to our EMS product portfolio. You will be responsible for providing technical support via telephone and email. As well as working with the EMS Engineering team with documenting and testing to validate new products and changes to existing products ensuring all user requirements and functional reliability is met prior to release. There is also a requirement to provide technical product training to customers and new internal staff.\nKey tasks and responsibilities:\nAnswering Technical Calls and Email.\nCreating Product Validation documents.\nProduct Validation Testing.\nProduct/Technical training for internal and external staff.\nProduct/Technical training for customers.\nOccasional Site visits and internal Fire Warden duties.\nKey requirements:\nMin. 3 years of relevant experience in the Fire & Security industry is a must.\nGood understanding of fire and security industry codes of practice.\nGood general knowledge of EMS products and services will be a strong advantage.\nAppropriate computer skills in MS Office package, internet and email.\nNative/fluent English.\nFull driving license.\nExcellent communication skills and telephone manner\nBe able to work well with others to achieve objectives.\nAbility to present oneself and company products in a professional and competent manner.\nCredible and comfortable in dealing with tense situations.\nGood organizational skills.\nProvide feedback on new and existing product functionality/operation.\nWhat do we offer?\nA varied position at an international, dynamic, growing and healthy organization.\nA challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.\nFull-time contract.\nA competitive salary, laptop, cell phone.","description_format":"text","description_chars":2100,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Locks, Safes & Home Security Products"],"lifecycle":[{"event":"open","at":"2026-10-01T20:06:50Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.505,"p_room":0.75,"age_days":31,"expected_fill_days":41,"reasons":["conf:9","stale_co","win:late","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kidde-technical-support-liaison","json_url":"https://alion.io/job/kidde-technical-support-liaison.json","meta":{"generated_at":"2026-10-03T03:27:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3217,"day_limit":5000,"remaining_today":1783,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}