{"id":3185980,"url":"https://alion.io/job/kidde-technical-support-specialist-2","title":"Technical Support Specialist","company":{"id":712970,"name":"Kidde","domain":"kidde.com","url":"https://alion.io/company/kidde-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":81,"open_postings":16,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T22:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T15:14:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Location: Pero, ItalyContract: Temporary, 6 months, with the possibility of extensionWork model: On-site\nCandidates with a technical education and a strong interest in developing their skills are encouraged to apply. Recent graduates and junior candidates are welcome.\nRole\nAs a Technical Support Specialist, you will provide pre-sales and post-sales technical support to customers, helping them troubleshoot technical issues and make the most of our products. Based in Pero, you will work closely with the Technical Manager for Italy and the wider team to develop your product knowledge and deliver effective technical assistance.\nThis is a junior-friendly opportunity for candidates with a technical background who are interested in developing their skills in the fire and security industry.\nKey Responsibilities\nProvide technical support to customers over the phone, helping them identify and resolve product-related issues.\nSupport customers with technical questions and basic troubleshooting during pre-sales and post-sales activities.\nTest products and verify their functionality to ensure they perform as expected.\nAssist with software configuration and technical problem-solving.\nDevelop and maintain knowledge of existing products and learn about new product solutions.\nSupport the preparation and translation of technical manuals and documentation.\nWork closely with the internal team to share product knowledge and support ongoing technical activities.\nVisit customer sites when required to provide technical assistance.\nRequirements\nHigh school diploma in Electronics or a related technical field, or equivalent technical education.\nFluency in Italian and basic knowledge of English.\nBasic knowledge of MS Office and general IT tools.\nGood communication and problem-solving skills, with a customer-oriented approach.\nAbility to work effectively as part of a team.\nFlexibility and willingness to learn new products and technical solutions.\nExperience in technical support, particularly providing telephone or on-site assistance, is an advantage.\nKnowledge of the fire and security industry, including fire detection, intrusion systems or video surveillance, is an 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