{"id":1609239,"url":"https://alion.io/job/kidde-technical-support-specialist","title":"Technical Support Specialist","company":{"id":712970,"name":"Kidde","domain":"kidde.com","url":"https://alion.io/company/kidde-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":["NG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":104000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-23T22:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T00:24:58Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Location: Lagos, Nigeria. It is a remote role, based in Lagos, Nigeria. Markets to be covered are: Nigeria, Kenya, Tanzania, Ghana and Uganda.\nJob type: Full-time position. \n\nRole’s overview:\nThe Technical Support Specialist is responsible for delivering high-quality technical support, product expertise and training for fire detection systems across assigned markets. The role supports Kidde Commercial and GST fire detection product ranges, ensuring effective system performance, customer satisfaction and capability development within the partner network.\nThis is a remote-based role requiring collaboration with regional sales, engineering, and product teams, as well as direct engagement with customers and channel partners.\n\nKey responsibilities:\nTechnical Support & Issue Resolution:\nProvide remote technical support to customers, distributors and internal teams via phone, email, and online platforms.\nDiagnose, troubleshoot and resolve technical issues on fire detection systems.\nSupport system commissioning, configuration, and fault finding activities.\nEscalate complex technical issues to global product and engineering teams, as required.\nProduct Expertise & Technical Guidance:\nProvide technical guidance on system design, application, and compliance requirements (Kidde Commercial fire detection and GST fire alarm systems).\nSupport sales teams with technical input during customer engagements and solution development.\nTraining & Capability Development:\nDeliver technical training to customers, partners and internal stakeholders (both virtual and in-person).\nSupport “train-the-trainer” initiatives to expand product knowledge within the region.\nCustomer & Partner Support:\nBuild and maintain strong relationships with channel partners, integrators and end users\nProvide ongoing post-sales support to ensure successful system operation\nContribute to improving customer satisfaction and service delivery standards.\n\nKey requirements:\nDegree / Diploma in Electrical/Electronic Engineering (or related technical discipline).\nMin. 3 years of experience in the fire detection or fire alarm industry.\nProven experience in technical support, commissioning or system engineering.\nStrong understanding of fire detection systems, products and applications.\nCompetency in Microsoft Office tools and standard business applications.\nStrong problem-solving and analytical skills.\nExcellent communication and presentation ability.\nAbility to work independently in a remote environment.\nWillingness to travel occasionally.\n\nSummary:\nThis role is critical in ensuring technical excellence, customer satisfaction and product capability across the region. The successful candidate will combine strong technical expertise with the ability to train, support and influence customers and partners in a remote, fast-paced environment.","description_format":"text","description_chars":2828,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Nigeria","iso":"NG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Locks, Safes & Home Security Products"],"lifecycle":[{"event":"open","at":"2026-10-01T20:06:50Z"}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.495,"p_room":0.55,"age_days":39,"expected_fill_days":38,"reasons":["conf:9","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kidde-technical-support-specialist","json_url":"https://alion.io/job/kidde-technical-support-specialist.json","meta":{"generated_at":"2026-10-03T01:50:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1843,"day_limit":5000,"remaining_today":3157,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}